Erron Huckel

• Providing 5-star service to ATO staff and our stakeholders
• Interacting Face-to-face with internal staff
• Monitoring mailbox
• Progressing Building Pass applications
• Issuing, returning, and ordering Cab Charges
• Managing Fleet Cars
• Maintaining daily running’s of the building
• Undertake a range of Workplace Services and Facilities Management activities.
• Liaising with Internal and External stakeholders
• Assess customer complaints, and tailor the solution to ensure exceptional customer service.
• Contribute to the ongoing improvement of our service, processes, policies and frameworks in order to continually achieve and enhance business goals.
• Assisting 2 temporary site managers while SM & WSO at Parramatta for clean-up project.
• Hosting 2 successful Commissioner events.
• Obtaining HD APS4 role in Parramatta for 3 months (May – July 2024).
• Assisted with Parramatta Defects period during my HD.
• Managed APS3 WSO’s
• Implemented procedures

Key Achievements

• Co-ordinating clean-up of our basement storeroom to improve access and minimise OH&S risks
• Built and sustained relationships with multiple stakeholders internally and externally to enhance both the staff and customer experience
• Recipient of multiple awards & Kudos
• Participated in set-up both Commissioner visits (Chris Jordan & Rob Heferen)
• Participating in Mentoring program
• Part of Moondani
• Stepped up to back filled Site Manager
• Baseline Clearance

• Providing 5-star quality service
• Answering inbound calls from stakeholders, quickly deciphering the request and taking action in a timely manner whilst fostering relationships both internal and external
• Assisting internal staff with enquires
• Managing Room Book bookings
• Assisting daily actions for the HUB mailbox
• Processing Mobility Impaired Parking applications
• Communicate with stakeholders and business partners regarding escalated requests or critical incidents
• Provide advice to stakeholders on processes in line with workplace service procedures
• Maintain data in relation to resource management activities
• Build and sustain relationships within team and with stakeholders to contribute to new and improved processes and support delivery of business outcomes
• Make administrative and operational decisions and support financial management activities by utilising and understanding system and procedural knowledge.
• Identify opportunities for, and contribute to, process improvement in relation to building and financial services.

Key Achievements

• Assist with the development of procedures
• Liaised with EAs for SES Bookings
• Being adaptable to a change of work types with minimal notice to support business demands
• Provide ongoing support to the team regarding a range of deliverables within the program of work
• Mentored my fellow colleagues, aiding with a range of ATO systems and programs. This contributed to the subsequent rapid success of the team surpassing benchmarks

• Answering inbound calls from clients, quickly deciphering the client’s request, and taking action in a timely manner whilst fostering relationships both internal and external
• Actioning correspondence and responding to clients via outbound calls or ATO generated correspondence
• Responding to the needs of clients/Tax agents in a multi-channel environment through various mediums of communication including– telephone, letters, portal replies to ensure efficiency and achieve service standards
• Providing feedback to my peers for trends that appear to be taking place when taking calls
• Monitoring work on hand daily, ensuring all work is completed within service standard and communicating issues where service standards are in breach
• Ensure Security measures are met in performing Proof of Record Ownership on all interactions with clients
• Providing a whole of client service to ensure client interaction is positive
• Provide support to fellow peers
• Interpret policies and procedures to support staff with complex client enquiries
• Key Achievements
• Contributed to multiple procedural updates which allowed work to be processed quickly and increase efficiency
• Mentored my fellow colleagues, aiding with a range of ATO systems and programs. This contributed to the subsequent rapid success of the team surpassing benchmarks
• Adaptability to be diverse in work types and adapt to change in a timely manner when requested due to business requirements.
• Assist Team members within my hub to help them gain knowledge and confidence when assisting clients.
• High Level of Quality Assurance in inbound phone and IWD work
• Recipient of multiple KUDOS

• Processing payroll
• HR support – point of contact for all staff
• Cashbooks – Banking
• Balancing end of months reconciliations
• Reconciliation of Stocktakes
• Liaising with proprietors - holding meetings
• Store OH&S inspections for compliance
• Organise first aiders and fire wardens
• Accounts payable and receivable
• People management
• Relieve higher duties of the head admin manager
• Balancing supplier invoices and processing for payments
• Raising credit claims for returning goods and price variances
• Liaising with proprietors and suppliers
• Liaising with franchisees and managers
• Liaise with staff member for training and store issues
• Inducting new staff members
• Debt management and reconciliation
• Manage and prepare franchise stocktakes
• Financing customer purchases