Ersoy Bekir
Moonee Ponds,VIC
Summary
Hospitality and operations expert with 8+ years in dynamic food service and bakery settings. Demonstrated success in leading teams, enhancing customer service, and managing daily operations. Spearheaded a 30-member team at Alasya Bakery, excelling in stock control, HACCP compliance, and staff training. Skilled in problem-solving, multitasking, and upholding service and safety standards.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Head Baker/Operations Manager
Alasya Bakery
Brunswick , VIC
01.2017 - 02.2025
- Managed day-to-day operations of a high-volume bakery, leading a team of over 30 staff across production, packaging, and customer service
- Oversaw stock control, ordering, and inventory management to ensure seamless workflow and minimal waste
- Delivered regular HACCP and first aid training to staff, ensuring full compliance with food safety standards and workplace safety protocols
- Acted as the primary contact for customer inquiries and complaints, maintaining strong customer relations and resolving issues promptly
- Handled health and safety inspections, ensuring the bakery met all legal and hygiene requirements
- Responded to daily operational challenges in a fast-paced environment while meeting strict production deadlines and maintaining quality control
Alasya Resturant
Waiter
Brunswick , VIC
01.2015 - 01.2016
- Delivered high-quality customer service in a fast-paced, high-volume Turkish restaurant
- Took and processed orders efficiently, ensuring accuracy and customer satisfaction
- Maintained a clean and organized dining area while adhering to health and safety standards
- Built strong rapport with regular customers and worked collaboratively with kitchen and front-of-house staff
2013
Mc Donalds
Melbourne , VIC
01.2013 - 08.2013
Education
Certificate 3 in Baking -
William Angliss
Melbourne, VIC09-2020
High School Diploma -
Siruis College
Melbourne10-2015
Skills
- Staff training and development
- Bakery operations management
- Inventory control
- Food safety compliance
- Health and safety oversight
- Conflict resolution strategies
- Allergy management
Affiliations
- Interests
Hiking | Traveling | Scuba Diving
Certification
Certifications & Licenses
- Responsible Service of Alcohol (RSA)
- Forklift License
- Barista Training – Completed
Languages
English
Professional
Turkish
Professional
References
References available upon request.
Timeline
Head Baker/Operations Manager
Alasya Bakery
01.2017 - 02.2025
Alasya Resturant
Waiter
01.2015 - 01.2016
2013
Mc Donalds
01.2013 - 08.2013
Certificate 3 in Baking -
William Angliss
High School Diploma -
Siruis College
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