Ervanur Yavuzel
Shepparton,Vic
Summary
Dynamic leader with proven expertise in training and mentoring, demonstrated at Woolworths Supermarket. Excelled in conflict resolution and team building, significantly enhancing night shift productivity. Skilled in multitasking and communication, adept at fostering strong relationships between shifts. Achievements include streamlining operations and improving customer satisfaction through effective problem-solving and adaptability.
Overview
4
4
years of professional experience
Work History
Night Shift Supervisor
Woolworths Supermarket
07.2022 - Current
- Trained staff members in customer service and maintenance.
- Assisted in training new employees on policies, procedures, and best practices for their respective roles within the organization.
- Resolved conflicts among team members in a timely manner, promoting a cohesive and efficient working environment.
- Observed each team member to carry out duties and provided constructive criticism.
- Developed strong communication channels between day and night shifts, facilitating seamless handovers at the beginning and end of each shift.
- Assigned each member with specific tasks and responsibilities.
- Increased productivity by effectively delegating tasks and monitoring progress throughout the night shift.
- Assisted customers with complaints, questions, and concerns.
Waitress
Mustafas Kebabs
11.2020 - 02.2022
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when during busy shifts.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Education
Bachelor of Criminology/Psychological Sciences -
La Trobe University
Melbourne, VIC12-2024
Skills
- Reliability
- Professionalism
- Safety awareness
- Training and mentoring
- Training and coaching
- Problem-solving abilities
- Time management abilities
- Adaptability
- Multitasking Abilities
- Communication Skills
- Team building
- Conflict Resolution
Languages
English
Turkish
Timeline
Night Shift Supervisor
Woolworths Supermarket
07.2022 - Current
Waitress
Mustafas Kebabs
11.2020 - 02.2022
Bachelor of Criminology/Psychological Sciences -
La Trobe University
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