Erwin Bao
Summary
Talented restaurant team members with strong background in FOH. Works great with team members and seeks out customer service moments. Versed in cleaning and sanitation, restocking and dining room management. Successful Front of House Team Member with extensive restaurant experience. Flexes easily between different positions to meet demand.
Overview
2
2
years of professional experience
Work History
Service Representative
STORMCo (Service To Others Really Matters Company)
11.2023 - 11.2023
- Maintained productivity and quality standards at all times.
- Contributed to positive team morale by fostering an inclusive work environment that encouraged collaboration amongst colleagues from diverse backgrounds and skill sets.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Increased efficiency and team productivity by promoting operational best practices.
Front of House Employee
Brooklyn Donut & Coffee Co
03.2022 - 09.2022
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Established welcoming atmosphere by greeting each guest warmly.
Referee
Olympic FC
08.2021 - 01.2022
- Promoted good sportsmanship among players.
- Utilized strong decision-making skills under pressure, contributing to the overall quality of each competition.
- Navigated difficult situations using effective communication and explanation of game rules.
- Kept track of time and scores during games
- Stayed physically fit to keep up with pace of games.
- Enforced rules and regulations during games to facilitate safe and fair play.
Education
Bachelor of Occupational Therapy - Occupational Therapy
Australian Catholic University
Brisbane, QLD2028
Skills
- Teamwork and Cooperation
- Strong Communication Skills
- Patience and Tolerance
- Strong Work Ethic
- Positive demeanour
- Cash handling proficiency
- Foreign language skills
- Customer Relations
- First Aid Training
Languages
Chinese (Mandarin)
Limited Working
Timeline
Service Representative
STORMCo (Service To Others Really Matters Company)
11.2023 - 11.2023
Front of House Employee
Brooklyn Donut & Coffee Co
03.2022 - 09.2022
Referee
Olympic FC
08.2021 - 01.2022
Bachelor of Occupational Therapy - Occupational Therapy
Australian Catholic University
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