Erykah Ah- Loo
Melbourne, Deer Park,VIC
Summary
I am a hardworking, reliable, and dedicated worker with a strong background in customer service and teamwork. At 20 years old, I have developed a strong work ethic, adaptability, and excellent interpersonal skills. I'm currently a motivated retail sales supervisor, known for effective customer communication and team mentorship. Experienced in streamlining operations and enhancing the shopping experience through critical thinking and adaptability. I am eager to learn new skills and take on new challenges that will allow me to grow both personally and professionally. I am currently applying for positions where I can utilize my leadership skills, attention to detail, and customer-focused approach. I am looking for a role where I can dedicate my full attention and effort to begin my career. If successful in securing this position, I am committed to focusing on contributing to the team's success and supporting the company’s goals..
Overview
5
5
years of professional experience
1
1
Certification
Work History
Retail Sales Supervisor
JD Sports
Melbourne Central, VIC
04.2025 - Current
- Supervised daily store operations and ensured compliance with company policies.
- Trained and mentored new sales associates to improve product knowledge and enhance customer service.
- Managed inventory levels and organized merchandise displays to ensure optimal stock availability.
- Addressed customer inquiries and resolved issues to enhance shopping experience.
- Monitored team performance and provided feedback to improve service delivery.
- Collaborated with management to develop promotional strategies that drive sales and engage customers.
- Implemented visual merchandising standards to maintain brand presentation in-store.
- Coordinated staff schedules to optimize coverage during peak shopping hours.
- Assisted customers in selecting products that met their needs while adhering to company policy regarding pricing, promotions, returns and exchanges.
- Managed daily operations such as opening and closing the store, balancing registers at end of day.
Sales Assistant
Nike
Melbourne, Werribee, VIC
12.2023 - 04.2025
- Greeted customers warmly upon entering the store. and provided assistance with product selection.
- Educated customers on unique product features and proper usage, resulting in increased sales.
- Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
- Assisted customers with returns, exchanges and refunds.
- Informed customers about current promotions and discounts.
- Replenished merchandise on shelves throughout the day.
- Created product displays that effectively attracted customer attention and promoted sales.
- Maintained cleanliness of the sales floor area at all times.
- Organized stockroom shelves, racks and bins according to store layout and product categories.
- Processed special orders for out-of-stock items when necessary.
- Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
- Attended staff meetings to discuss new products or changes in store policy or procedure.
- Answered incoming telephone calls to provide store, products and services information.
- Identified areas for service improvement by analyzing customer feedback data, enhancing overall customer satisfaction.
- Ensured that all promotional materials were properly displayed in their designated areas.
- Adhered to all company policies and procedures regarding safety regulations, security measures, attendance policies.
- Built and maintained relationships with peers and upper management to drive team success.
- Used computer system to retrieve customer information, part number inventory and status of purchase orders.
Sales Assistant
Telstra
Melbourne, Werribee, VIC
11.2023 - 09.2024
- Provided tailored telecommunications solutions to meet customer needs, including mobile, internet, and entertainment services.
- • Demonstrated in-depth knowledge of Telstra products and services to guide customers in selecting the best plans and devices.
- Achieved and exceeded sales targets through effective upselling and cross-selling of Telstra products.
- Delivered exceptional customer service by troubleshooting technical issues and providing support on billing inquiries.
- Maintained high customer satisfaction by actively listening and promptly resolving complaints.
- Processed customer orders, upgrades, and contract renewals to streamline the customer experience.
- Participated in product training to stay updated on the latest technology and service offerings.
- Managed store inventory, ensuring product availability, and accurate stock levels.
- Assisted in the setup and promotion of new product launches, and in-store campaigns.
- Collaborated with team members to achieve store goals and improve operational efficiency.
Store Team Member
Marketplace Fresh
Melbourne, Point Cook, VIC
08.2022 - 11.2023
- Greeted customers to determine wants or needs
- Answered store and merchandise questions and led customers to wanted items
- Ticketed and arranged merchandise displays to enhance visibility and drive sales
- Organized store by returning merchandise to proper areas and restocked displays
- Stocked shelves and supplies and organized displays to focus customer attention on specific items
- Coordinated schedules and work assignments to optimize team operations and ensure coverage
- Sorted and labeled new stock for effective floor placement
- Exchanged merchandise for customers and accepted returns
- Bagged or packaged purchases and wrapped gifts
- Processed payments and managed cash transactions to ensure accurate and efficient checkouts.
Waitress
Pancake Parlour
Melbourne, Werribee, VIC
05.2022 - 08.2022
- Greeted customers warmly upon entry, answered questions and recommended specials to increase profits
- Maintained knowledge of menu items, ingredients, and preparation methods to assist guests with menu selection
- Presented food and beverages to guests at tables
- Resolved customer concerns promptly, ensuring positive interactions and repeat visits
- Verified guest satisfaction with meals and recommended additional items to enhance dining experience
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution
- Communicated with kitchen staff to stay updated on item availability and customer wait times
- Maintained accuracy in handling payments and transactions to ensure smooth customer service
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation
- Rolled silverware and set up food stations and dining areas to prepare for the next shift or large parties
- Arranged place settings with clean tablecloths, napkins, and tableware to prepare for incoming guests
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Developed strong and lasting resident relationships
Fast Food Worker
Pattysmiths
Melbourne, Deer Park, VIC
12.2021 - 04.2022
- Greeted customers to take food orders and provide information about menus
- Enhanced customer satisfaction by promptly addressing and resolving food or service complaints
- Processed transactions and made change for cash payments or accepted credit cards, debit cards, and gift cards
- Verified orders and bagged items for easy transport
- Increased sales through effective promotion of food items, beverages, and desserts
- Answered customer questions about food preparation, responding to ingredient and allergen concerns
- Followed recipes and customer requests to prepare high-quality, delicious meals.
- Gathered ingredients and cleaned and cut food items to prepare recipes
- Arranged food items neatly on serving trays to enhance presentation.
- Completed opening, closing, and shift change tasks by following company guidelines
- Completed side tasks by restocking condiments and cleaning refrigerators
- Maintained high sanitation, health, and safety standards in work areas per company practices
- Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations
- Built brand loyalty and accomplished customer satisfaction by working well with other food service team members
Store Team Member
FoodWorks
Melbourne, Deer Park, VIC
10.2020 - 11.2020
- Organized engaging front-facing displays to capture customer interest and increase sales.
- Created retail displays to highlight particular products and drive sales according to corporate strategy
- Recommended products to customers based on individual needs and preferences to enhance shopping experience.
- Escorted customers to products and highlighted complementary items to encourage additional purchases.
- Educated customers on product and service offerings.
- Stocked shelves with products to ensure availability for customers. and supplies and organized displays to focus customer attention on specific items
- Stayed up to date on store promotions, payment policies, and security practices
Skills
- Critical thinking
- Multitasking
- Teamwork
- People skills
- Collaboration
- Fast paced worker
- Effective Customer Communication
- Written and Verbal Communication
- Flexible and Adaptable
- Retail operations
- Staff training
- Natural leadership skills
Certification
CHC42021 - Certificate IV in Community Services
References
References available upon request.
Timeline
Retail Sales Supervisor
JD Sports
04.2025 - Current
Sales Assistant
Nike
12.2023 - 04.2025
Sales Assistant
Telstra
11.2023 - 09.2024
Store Team Member
Marketplace Fresh
08.2022 - 11.2023
Waitress
Pancake Parlour
05.2022 - 08.2022
Fast Food Worker
Pattysmiths
12.2021 - 04.2022
Store Team Member
FoodWorks
10.2020 - 11.2020