Summary
Overview
Work History
Education
Skills
Certification
Volunteer Experience
References
Timeline
Generic

Eryn Wentzel-Smythe

Roleystone,Perth

Summary

Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Passionate advocate for wildlife, conservation, and marine life.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Bartender Shift Manager

The Roleystone Club
12.2023 - 02.2024
  • Maintained effective supply levels by monitoring stock
  • Kept facility compliant with health codes, sanitation requirements and license regulations.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Served high customer volumes during special events, nights, and weekends.
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.

Barista

That Plant Cafe
07.2023 - 02.2024
  • Independent opening and closing of the facility
  • Management, and organising stock, communication with delivery personnel, and inventory reconciliation
  • Greeting customers with a friendly personable demeanour
  • Negotiating with unsatisfied customers
  • Serving customers in a professional and courteous manner Answering phone calls including reservations and clarifying queries Providing services at weddings, business meetings, and birthdays functions
  • Setting up function rooms and cleaning Daily cleaning and restocking Independent maintenance responsibilities
  • Serving alcohol responsibly, managing customers’ levels of intoxication respectfully Money handling, counting the float, balancing and monetary adjustments to the till, EFTPOS transactions, and calculation of daily sales Servings of food and drink Making coffee, cold drinks, and cocktails Following hygiene and occupational health and safety requirements while handling food and beverages Restocking of food and alcohol, moving kegs
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders and other equipment.

Bartender

The Grove Bar And Grill
03.2023 - 07.2023
  • Tracked bar stock levels and promptly replenished low materials to prevent shortages.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Assisted with inventorying beverage stock and bar supplies.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Upheld strict regulations for safe alcohol service and food safety.

Bartender Shift Manager

Avocados Bar and Grill Kelmscott
01.2019 - 04.2023
  • Independent opening and closing of the facility
  • Management, and organising stock, communication with delivery personnel, and inventory reconciliation
  • Greeting customers with a friendly personable demeanour
  • Negotiating with unsatisfied customers
  • Serving customers professionally and courteously
  • Answering phone calls including reservations and clarifying queries
  • Providing services at weddings, business meetings, and birthday functions
  • Setting up function rooms and cleaning Daily cleaning and restocking Independent maintenance responsibilities
  • Serving alcohol responsibly, managing customers’ levels of intoxication respectfully
  • Money handling, counting the float, balancing and monetary adjustments to the till, EFTPOS transactions, and calculation of daily sales
  • Servings of food and drink
  • Making coffee, cold drinks, and cocktails
  • Following hygiene and occupational health and safety requirements while handling food and beverages
  • Restocking of food and alcohol, moving kegs

Education

Bachelor of Science - Marine Biology

University of Western Australia
Perth, WA

WACE Certificate -

St Brigids College
Lesmurdie Perth
12.2020

Skills

  • Friendly and approachable manner
  • Customer conflict resolution
  • Regular experience as an on-duty manager, managing restaurant and bar openings and closings
  • Responsible
  • Independent
  • Assistance in the production of cocktail specials and service
  • Barista skills
  • Set up wedding functions and manage private bar functions independently

Certification

  • Responsible service of alcohol certificate, 2021
  • First Aid certificate, 2023
  • Hand hygiene certificate
  • Food Handling Certificate
  • Bronze Medallion, 2016
  • Approved Managers 2023
  • Open Water Diver Certificate 2023

Volunteer Experience

kanyana wildlife rescue, Wildlife rehab, 2022-2023

References

available upon request

Timeline

Bartender Shift Manager

The Roleystone Club
12.2023 - 02.2024

Barista

That Plant Cafe
07.2023 - 02.2024

Bartender

The Grove Bar And Grill
03.2023 - 07.2023

Bartender Shift Manager

Avocados Bar and Grill Kelmscott
01.2019 - 04.2023

Bachelor of Science - Marine Biology

University of Western Australia

WACE Certificate -

St Brigids College

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Eryn Wentzel-Smythe