Erynn Tchan
Prestons
Summary
Dedicated and hardworking student successful at leading and motivating workers to provide exceptional customer service. Knowledgeable about end-to-end store operations with history of targeting improvements to enhance operations. Experienced in store management, with the ability to adapt to new situations and challenges. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.
Overview
3
3
years of professional experience
Work History
Store Assistant
Aldi
04.2024 - Current
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Increased store efficiency by maintaining accurate inventory records and restocking merchandise as needed.
- Enhanced store appearance by creating visually appealing displays, ensuring cleanliness, and organizing products for easy accessibility.
- Promoted sales growth by assisting customers with product selection and offering knowledgeable recommendations.
- Resolved customer complaints professionally, turning negative experiences into positive outcomes.
- Managed returns or exchanges efficiently, adhering to company policies while prioritizing customer satisfaction.
Store Supervisor
Chatime
12.2021 - 04.2024
- Supervised and coordinated activities of workers engaged in receiving, storing, testing, and shipping merchandise or materials.
- Inspected physical condition of store and equipment to ensure compliance with safety regulations.
- Boosted customer satisfaction with proactive initiatives focused on improved engagement and service resolutions.
- Supervised work of cashiers, training new team members and monitoring performance.
- Answered customer queries and rectified product and service issues.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Maintained clean and organized facility to prevent accidents, damages and lost items.
Education
Bachelor of Occupational Therapy
Western Sydney University
Sydney, NSW11.2027
High School Diploma -
Macquarie Fields High School
Macquarie Fields, NSW10.2022
Skills
- Customer Service
- Staff Supervision
- Team Building and Leadership
- Inventory Management
- Excellent Communication
- Store maintenance
- Employee Training and Development
- Team Collaboration
- Sales Promotion
- Store Opening and Closing
- Resource Allocation
- Cash Management
Timeline
Store Assistant
Aldi
04.2024 - Current
Store Supervisor
Chatime
12.2021 - 04.2024
Bachelor of Occupational Therapy
Western Sydney University
High School Diploma -
Macquarie Fields High School
Similar Profiles
Mohamedzaki HashiMohamedzaki Hashi
Voice Picking at AldiVoice Picking at Aldi
Victoria CoughlinVictoria Coughlin
Assistant Manager at AldiAssistant Manager at Aldi
Trenton BouchardTrenton Bouchard
Sales Associate at AldiSales Associate at Aldi
Justine BurssJustine Burss
Cashier at AldiCashier at Aldi
Gilda KammounGilda Kammoun
Personal-support-worker at Direct Disability Services PTY LTDPersonal-support-worker at Direct Disability Services PTY LTD