Summary
Overview
Work History
Education
Skills
Timeline
Generic
Esaba Ruslan

Esaba Ruslan

Ballarat

Summary

Dedicated and adaptable professional with a strong background in customer service, administrative support, and client engagement. Experienced in managing daily operations, maintaining detailed records, and ensuring smooth workflow across diverse industries, including healthcare, hospitality, and aviation. Highly organized with strong attention to detail, time management, and problem-solving skills. Adept at handling data entry, documentation, and coordinating multiple tasks efficiently while maintaining accuracy. A strong communicator with the ability to engage with people from diverse backgrounds, ensuring clear and effective interactions. Eager to leverage administrative expertise, teamwork, and operational support experience in a dynamic consulting environment. Committed to professional growth, continuous learning, and contributing effectively to project management and business operations.

Overview

3
3
years of professional experience

Work History

Disability Support Worker

Westend Support Services
08.2023 - Current
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Drove clients safely to social activities and appointments.
  • Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
  • Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
  • Kept detailed daily logs with care actions, patient behaviours, and incidents.

Sandwich Artist

Subway
08.2023 - 10.2024
  • Greeted guests, promoted specials, and took orders.
  • Operated the cash register with accuracy, ensuring proper handling of transactions.
  • Kept workplace clean and organized in line with restaurant policies.
  • Increased speed of service through effective multitasking and time management skills.
  • Collaborated with team members to maintain a smooth workflow during busy hours.
  • Prepared and served hot and cold sandwiches based on customer preferences.
  • Prepared and presented food in compliance with health and safety guidelines.

Cabin Crew

US-Bangla Airlines
03.2022 - 01.2023
  • Ensured strict food safety standards for passenger well-being.
  • Managed diverse dietary requests with professionalism.
  • Executed flawless inflight meal service, prioritizing service quality.
  • Collaborated effectively with onboard galley team for accurate service.
  • Monitored food inventory, optimizing provisioning processes.
  • Handled unexpected challenges, maintaining passenger satisfaction.
  • Guiding passengers with the essential materials
  • Demonstrating emergency equipment and safety procedures
  • Dealing with emergencies
  • Ensured safety and comfort of customers onboard aircraft.


Education

Bachelor of Arts - English Language And Literature

University Of Development Alternative (UODA)
Dhaka, Bangladesh
05.2021

Skills

  • Attention to Detail
  • Customer Service
  • Computer Proficiency
  • Leadership Experience
  • Communication Skills
  • Collaboration Talent
  • Problem-solving Abilities
  • Multitasking

Timeline

Disability Support Worker

Westend Support Services
08.2023 - Current

Sandwich Artist

Subway
08.2023 - 10.2024

Cabin Crew

US-Bangla Airlines
03.2022 - 01.2023

Bachelor of Arts - English Language And Literature

University Of Development Alternative (UODA)
Esaba Ruslan