Summary
Overview
Work History
Skills
Certification
Timeline
Generic

ESEL MUSTAFA

ST KILDA,AUSTRALIA

Summary

Hospitality and retail professional with 5 years of experience in delivering exceptional customer service and managing team operations. Demonstrates adaptability and strong communication skills, effectively handling customer interactions and team leadership in dynamic environments. Passionate about enhancing customer experiences and driving operational efficiency through teamwork and innovative problem-solving.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Packer/Delivery Driver

Elizabeth Andrews Caterting
Melbourne, VIC
02.2025 - Current
  • Packed products in accordance with company standards and with specified instructions.
  • Made sure dietary requirements for each order were met.
  • Ensured the work area was clean and organized, adhering to safety regulations.
  • Maintained an efficient workflow to meet strict shipping deadlines.
  • Executed fast food order fulfillment while sustaining customer satisfaction.
  • Verified the accuracy of items loaded into the van against order documents to prevent errors.

SECTION WAITER

Friends of Fire
Melbourne, Australia
11.2024 - 01.2025
  • Provided friendly, efficient service to customers.
  • Performed bartender duties when needed during busy times.
  • Performed opening and closing duties as required, such as stocking supplies and resetting dining areas.
  • Trained new employees to perform their duties.
  • Accurately recorded orders on the BEPOS system and collected payment from customers at the end of the meal period.
  • Displayed exceptional knowledge of the menu items including ingredients and preparation methods.

TEAM MANAGER

ASDA
Bournemouth, United Kingdom
04.2020 - 08.2024
  • Overseeing daily operations of department
  • Managed task completion with efficiency and adherence to company standards
  • Assist in training new employees
  • Monitored sales figures for stock management
  • Resolving customer issues or complaints
  • Exhibited strong team communication abilities and leadership skills
  • Demonstrated expertise in managing retail processes
  • Experienced in handling vans to fulfill customer orders

BAR AND FLOOR ASSOCIATE

J D WETHERSPOONS
London, United Kingdom
05.2023 - 03.2024
  • Welcoming guests, taking orders, and providing friendly service
  • Mixing and serving beverages accurately and efficiently
  • Delivering food to tables and ensuring customer satisfaction
  • Keeping the bar and floor area clean and organised
  • Working closely with other staff to ensure smooth service

Skills

  • Customer Service
  • Communication
  • Time Management
  • Team Leadership
  • Rota Management
  • Stockroom Management
  • Staff Recruitment
  • Problem Solving
  • Adaptability
  • Hospitality
  • Bartending
  • Event & Function Support
  • Bar Duties

Certification

  • RSA
  • Driving License
  • First Aid

Timeline

Packer/Delivery Driver

Elizabeth Andrews Caterting
02.2025 - Current

SECTION WAITER

Friends of Fire
11.2024 - 01.2025

BAR AND FLOOR ASSOCIATE

J D WETHERSPOONS
05.2023 - 03.2024

TEAM MANAGER

ASDA
04.2020 - 08.2024

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ESEL MUSTAFA