ESEOSA OHENHEN
St Marys,Australia
Summary
Seasoned Business Analysis professional with great experience in financial services, human resources, IT, and hospitality. Demonstrated ability to translate complex business requirements into actionable strategies, drive process improvements, and implement innovative solutions. Active member of the International Institute of Business Analysis and certified as both a Business Analysis Professional and a Project Management Professional (PMP).
Overview
7
7
years of professional experience
1
1
Certification
Work History
Business Analyst
Edge Community Services
02.2022 - Current
- Identified and addressed workflow bottlenecks, resulting in a 20% reduction in turnaround time for a logistics client
- Implemented payment workflow automation via Power Automate, reducing payout process time by 50% for an investment services client
- Conducted gap analysis of client processes and systems, elaborating business requirements into agile user stories and acceptance criteria for software development projects.
Business Analyst
Shearwater Motel
07.2020 - 12.2019
- Implemented reporting systems and dashboards to provide actionable insights customized for the organization's HR department
- Ensured complete compliance with HR regulations and standards within the organization
- Optimized HR workflows, reducing response time to employee inquiries by 50%.
Business Analyst
Deodock Pty (Armidale Motel)
05.2017 - 11.2019
- Directed an operations team in deploying strategic cash management solutions to elevate customer service and advance product adoption objectives
- Streamlined the processing of organizational transactions and conversions using an advanced payment platform
- Achieved a 55% milestone in organizational goals, amplifying new product adoption through proactive and tailored customer engagement strategies.
Education
Diploma in Project Management -
Techskill Institute
01.2022
Diploma in Information Technology -
Strathfield College
01.2015
Master of Business Administration (MBA) -
University of Benin
01.2012
Bachelor of Science in Banking and Finance -
Ambrose Alli University (AAU)
01.2007
Skills
- Requirement Gathering and Analysis
- Business Process Improvement
- Project Management (Agile & Waterfall)
- Stakeholder Management
- Data Analysis and reporting
- Proficiency in MS Visio, JIRA, MS Project
- ERP System (Microsoft Dynamics)
Certification
- CBAP
- ECBA
- PMP
- Psm I
- PSM II
- SECURITY + COMPTIA
- AZURE FUNDAMENTAL
Affiliations
- Member, International Institute of Business Analysis
- Member, Project Management Professional
- Member, Scrum Group
Projects
Learning Management System, 2023, Oversaw the development of a user-friendly learning platform for ECCS, simplifying coding language training. Produced comprehensive artifacts including a business case, benefits review plan, analyses, user stories, and wireframes. Digital Transformation Project, 2020 - 2022, Led ECCS's digital transformation, restructuring and rebranding the operational system for enhanced efficiency. Business Process Improvement, Aligned processes with organizational strategy, implemented a document management system and documented standard operating procedures. HRIS/HCM System Implementation, Successfully migrated from legacy to cloud-native SaaS HR system, encompassing data migration, system configuration, and deployment.
References
Available upon request
Timeline
Business Analyst
Edge Community Services
02.2022 - Current
Business Analyst
Shearwater Motel
07.2020 - 12.2019
Business Analyst
Deodock Pty (Armidale Motel)
05.2017 - 11.2019
Diploma in Project Management -
Techskill Institute
Diploma in Information Technology -
Strathfield College
Master of Business Administration (MBA) -
University of Benin
Bachelor of Science in Banking and Finance -
Ambrose Alli University (AAU)
- CBAP
- ECBA
- PMP
- Psm I
- PSM II
- SECURITY + COMPTIA
- AZURE FUNDAMENTAL
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