Eseta Alefaio

- Set up/Transitions of new accounts

- Managing inbound and outbound calls as well as email enquiries

- Accounts/Invoice enquiries

- Heavy Bins Surcharges

- Service Agreements/Set up for New Business

- Credit/Debit experiences

- Processed payments

- Online bookings/enquiries

- Delivered fast, friendly and knowledgeable service for routine questions and service complaints

- Scheduled service appointment with Territory Managers to resolve complex, site-specific issues.

- Educated customers on pricing opportunities

- Route Finders (checking for suitable days for a certain area)

- Cancellation request/raised

System:

- Oasis

- CRM

- Salesforce

• Inbound and Outbound

• Handling payments

• Receptionist

• Answering and forwarding phone calls

• Meeting and greeting clients

• Arranging Couriers

• Sorting and distributing post

• Taking customer's orders for parts (windows or doors)

• Performs other duties as assigned

• Data Entry

- Stocking shelves with merchandise

- Answering queries from customers

- Reporting discrepancies and problems to the Supervisor

- Giving advise and guidance on product selection to customers

- Training newbies in cashiers

- Being responsible for processing cash and card payments

- Assisting shoppers to find the right good or product they are after

- Balancing cash registers with receipts