Eseta Druma
Busselton,WA
Summary
I am a courteous, polite and well-spoken individual with a skill set that allows multi-tasking and efficient turnaround period to any given task. I have excellent and organization skills with a positive spirit and am able to meet deadlines. A fast learner with an eagerness to enhance my know-how in the hospitality industry
Overview
7
7
years of professional experience
Work History
GSA-Receptionist
Abbey Beach Resort
09.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Handled card transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Facilitated smooth communication channels by promptly forwarding messages to appropriate departments.
- Streamlined invoice processing to ensure timely payments and financial operations.
- Contributed to a team-oriented work environment, fostering strong relationships with colleagues.
- Assisted guests with special requests, ensuring a personalized and memorable experience.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
- Supported front desk operations during peak times as needed, helping to maintain smooth guest check-in procedures.
- Processed reservation modifications and cancellations accurately, minimizing revenue loss for the hotel.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Wedding & Events Coordinator
Radisson Blu Fiji
03.2023 - 09.2023
- Develop and mainatain contact with client to ensure planning and execution of Wedding, Events & Conferences meeting and exceeding client Expectation
- Sell the hotel facilities and Services with emphasis on the banqueting facilities.
- Prepare all administration document required by banqueting team
- Assist with preparation of new product and services
- Assist to build the resorts responsible business profile in Local and international market place with clients
Senior Reservation Agent
Radisson Blu Resort
03.2022 - 03.2023
- Maintained expert knowledge of industry trends and best practices, continually updating policies and procedures to ensure optimal performance.
- Served as a key liaison between front office staff and reservation agents, ensuring seamless coordination for optimal guest experiences.
- Conducted regular training sessions for reservation agents, improving their skills and knowledge to better serve customers.
- Negotiated discounted rates with travel agencies, driving additional business while mintaining revenue goals.
- Managed high-volume call operations, ensuring timely responses to all inquiries and maintaining service quality standards.
- Provided customers with information about availability and pricing.
- Resolved various issues and discrepancies for Guests
Reservations
Raddison Blu Fiji
10.2021 - 03.2022
- Coordinated group reservations to accommodate specific requests, resulting in successful events and satisfied clients.
- Improved group booking efficiency by streamlining communication between sales, reservations, and event management teams.
- Coordinated reservations, room assignments, and special requests to optimize occupancy rates.
- Managed reservations effectively through accurate data entry and timely updates in booking systems.
- Blocked tentative and definite groups in reservations system.
Pullman Welcomer
Pullman Nadi bay resort & Spa
04.2019 - 04.2020
- My role as Pullman Welcomer is similar to being as a Guest Service Agent and a receptionist
- -As a Welcomer , I created the first experience and Impression of the Resort, Assisted the department as Shift leader in absence of Duty Mangers, Perform all GSA Tasks, Create Walk-in Bookings, Reports to Quality Manger in a timely and efficient manner
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
Rooms Administrator
Raddison Blu Fiji
01.2018 - 03.2019
- As a rooms administrator I have worked with five different departments
- Namely Housekeeping, Front Office, Reservations, Activities and Security
- Some key roles that I have undertaken are: Perform administrative duties to ensure efficient operations of Rooms, Manage & Coordinate Pest Control Programme, Engineering room maintenance and Blocking rooms for Housekeeping and communicating this to corresponding departments, Coordinate HM’s Diary, Maintains an up-to date mailing list and suppliers on behalf of Hotel Manager, Handles special assignments and projects for HM or any other task assigned by the General Manager acting on their behalf, Liaise with the head of departments and the HM in developing par levels and ordering schedule for required inventory in Rooms Division, Performs other related tasks assigned to the position.
Rooms Controller
Raddison Blu Fiji
03.2018 - 07.2018
- Allocate rooms for Arrival Guest 7 Days out, Ensure that room are ready on time for check –In through coordinating to relevant department, Ensure rooms allocated are right rooms booked by guest, Promote Room upgrade, Coordinate Room Move for Guest,.
- Followed-up with guests to resolve requests or problems to complete satisfaction.
- Communicated proactively with housekeeping staff to ensure timely room turnovers.
Education
Certificate IV –Office Administrations -
FNU Namaka
Diploma in Seminary -
LDS Church Education System
01.2017
Skills
- Excellent communication and administration skills
- Capability of working independently and unsupervised
- Strong time management skills
- Data Entry
- Organization Skill
- Customer’s service
- Well-versed with Opera, Opera Cloud, Ms Office Tool & Pay Global
- A team –Player
Accomplishments
- 2018 -Employee of the Month –Back of House June
- Bravo Award
- Nominee Employee of the Year
Personalobjective
To develop a career path that is hands-on experience and with direct liaison to customers and stakeholders ensuring a quality service is provided with the ultimate goal to contributing the company’s Mission and vision
Highschooleducation
Swami Vivekananda College, Fiji 2011, 2015
Pass Fiji Year 13 Certificate Examination
Pass Fiji Year12 Certificate Examination
Relieving Senior Prefect, Represented U 19 Basketball
Primaryschooleducation
Nawaka District School, Fiji 2003-2010
Pass Fiji Eighth Year Examination
Deputy Head Girl
Represented School Netball
References
- Rellyn Zaballero, Front Office Manager, Abbey Beach Resort, 0407 762 060, rellyn87@gmail.com
- Joel Dias, Assistant Front Office Manager, Abbey Beach Resort, 0411 342 556, joelcanan@yahoo.com
- Bernadette Dino, Assistant Front Office Manager, Abbey Beach Resort, 0461 400 693, bernadetteyaodino@gmail.com
- Meline Turaga, Duty Manager, Radisson Blu Resort, +679 9287396, turaga15@gmail.com
Hobbies and Interests
- Reading
- Music
- Socializing
Training
- 2018, Yes I Can training (Radisson Brand)
- 2018, Smart Butler Training
- 2019, Heartist Training (Accor Brand)
- 2020, First Aid Training
- 2020, Financial Literacy
- 2020, Personal Finances
- 2020, Entrepreneurship Training
- 2021, First Aid Training- Organized by LDS
- 2022, OHS Training – Radisson Blu Resort
Timeline
GSA-Receptionist
Abbey Beach Resort
09.2023 - Current
Wedding & Events Coordinator
Radisson Blu Fiji
03.2023 - 09.2023
Senior Reservation Agent
Radisson Blu Resort
03.2022 - 03.2023
Reservations
Raddison Blu Fiji
10.2021 - 03.2022
Pullman Welcomer
Pullman Nadi bay resort & Spa
04.2019 - 04.2020
Rooms Controller
Raddison Blu Fiji
03.2018 - 07.2018
Rooms Administrator
Raddison Blu Fiji
01.2018 - 03.2019
Certificate IV –Office Administrations -
FNU Namaka
Diploma in Seminary -
LDS Church Education System
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