ESETA IOANE
Middleton Grange,NSW
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Housing Officer
Community Housing Limited
09.2023 - Current
- Calculated tenant rent amounts to prepare leases and contracts.
- Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
- Maintained database of housing resources, landlords and management companies.
- Coordinated with local agencies to provide housing and prevent homelessness, decreasing homelessness.
- Create letters for Routine inspections
- Prepare Documents and Attend NCAT
- Managed the eviction process when necessary, adhering to legal requirements and ensuring fair treatment of all parties involved.
- Met with housing residents and landlords to answer questions, address concerns and clarify policies and procedures.
- Conducted home and apartment inspections to identify safety issues and needed repairs.
- Managed rent collection to minimize outstanding balances and maintain financial stability.
- Improved tenant satisfaction by addressing housing concerns promptly and efficiently.
- Resolved tenant conflicts effectively, promoting a harmonious living environment for all residents.
- Negotiated with landlords and real estate agents to obtain vacant apartments for clients with histories of homelessness, mental illness and substance abuse, occupying over 120 apartments by providing direct, hands-on support services.
Customer Services Officer
Community Housing Limited
01.2022 - 09.2023
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
- Described product and service details to customers to provide information on benefits and advantages.
- Explained online self-help options to customers to promote additional and after-hours support choices.
- Processing Invoices
- Handling Complaints, mail bulk outs
- Centrelink Process
Administration & Resource Co - Ordinator
Constant Security Ltd
12.2020 - 06.2021
- Allocate workers to different shifts and Sites, Process Guard Officers Timesheets, Booking of client's requests for Guard Officers, Monitor clock in and out of Officers for each shift, Data Entry of Compliances and relevant Documents, Phone calls inbound and outbound, Book and order uniforms for Officers, Replacing, coverage for Officers when away, sick or on leave, Liaise with Security Sub Contractors to book Guard Officers, Administration tasks, Prepare Reports to be sent to Clients, Liaise with Clients when booking a job, Confident in using Guard House and Kronos System.
Mortgage Solutions Specialist 1
Bank of New York / Iron Mountain Ltd
01.2019 - 06.2020
- Checking all relevant documents for Mortgage Files, Filing and pulling out of mortgage files for Clients, Preparing all documents for Archive in Vault, Administration duties, Greeting Customers/Visitors, Checking and sign off all documents from Solicitors, Sorting all the mails from courier/post office, Data Entry of daily documents received each day, Replying to Clients emails and phone calls, Preparing workload for Team when Team Leader is away, In charge of our Team when Team Leader is away, Typing all Documents not listed from Solicitors using Excel, Data entry and reporting tasks spreadsheets.
Press Production Team Leader
Isentia Media Ltd
01.2001 - 10.2014
- Customer Services via telephones and emails resolving risen problems, Planning staff roster, Scanning and photocopying of documents for clients, Filing of documents, Back searching and Archive, Data entry and reporting tasks spreadsheets, Despatch/ Mail sorting, Conduct weekly meeting Production area, Communicating with IT department as issues arises with the IT system, Support in Reception area when required, Assist in the Sales Department when required, Managing inwards phone calls, Welcoming visitors and showing them around, Training new staff, Organising workload for the team.
- Boosted efficiency by coordinating projects and assignments for 10 team members.
Education
NZ Certificate in Business Administration & Technology Level 3 -
Weltech
Wellington, NZ11.2017
Skills
- Reliability (focused on achieving results)
- Works well in a team or individually
- Ability to meet deadlines
- Ability to work calmly under pressure
- Excellent Customer Service
Certification
- Global Anti-Money Laundering and Suspicious Activity Reporting, 01/01/19
- Business Continuity Overview, 01/01/19
- MiFID-Introduction to MiFID, 01/01/19
- Standard Operating Procedures, 01/01/19
- Go Gemba, 01/01/19
- Check Sheets, 01/01/19
- Histograms, 01/01/19
- Pareto Charts, 01/01/19
- Fishbone Diagrams, 01/01/19
- 5 Whys, 01/01/19
- Intro, 01/01/19
- Visual Management Boards, 01/01/19
- Information Protection and Privacy, 01/01/19
- User Developed Technology (UDT) Training, 01/01/19
- Technology Risk, 01/01/19
- Conflicts of Interest Overview, 01/01/19
- Team Huddles, 01/01/19
Sabbatical
01/01/15, 12/31/18, Maternity Leave
Awards
- Team Leader Course, 10/01/08
- Certificate Team Leader Skills One (Essential Skills), 06/01/11
- Certificate of Service (ten years of services), 06/01/11
References
- Tracey Spackman, Manager, 0400571078, Community Housing Limited
- Stacy Sankey, Co-ordinator, 0403322784, Community Housing Ltd
- Vivian Rogers, Supervisor, 0404897383, Vivian.rogers@NOC.com.au, Constant Security
- Lia Hiraman, Team Leader, 0402666632, BNY Mwllon/ Iron Mountain
- Jason Deruyter, Manager, +64427111846, Mediasearch/Mediamonitors/Isentia
- Trish Quirke, Senior Tutor Business Administration, +644 931 6916, Tuition: Weltec Wellington NZ
Hobbies and Interests
- Walking
- Cleaning
- Listening to music
- Going to the movies
- Enjoying time with families
- Baking
Timeline
Housing Officer
Community Housing Limited
09.2023 - Current
Customer Services Officer
Community Housing Limited
01.2022 - 09.2023
Administration & Resource Co - Ordinator
Constant Security Ltd
12.2020 - 06.2021
Mortgage Solutions Specialist 1
Bank of New York / Iron Mountain Ltd
01.2019 - 06.2020
Press Production Team Leader
Isentia Media Ltd
01.2001 - 10.2014
NZ Certificate in Business Administration & Technology Level 3 -
Weltech
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