ESETA TURAGACA VUSAMU
Moree
Summary
Hardworking professional offers demonstrated success in leading teams and managing projects to successful completion. Skilled in problem-solving and conflict resolution, with a strong focus on customer service and satisfaction. Proven track record of developing and implementing successful strategies to optimize performance, increase efficiency, and improve quality. Experienced in budgeting, forecasting, and financial management. Dedicated professional with proven performance in management, leadership and communication. Detail-oriented in problem-solving and planning. Ready to make an immediate contribution to your organization.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Team Leader- Meals on Wheels
Moree Aged and Disability Services
10.2024 - Current
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Promoted culture of continuous improvement by encouraging feedback from all organizational levels and implementing actionable changes.
- Established clear communication channels to facilitate timely exchange of information between team members and stakeholders.
Tax Associate
H & R Block Tax Services
06.2024 - 11.2024
- Reviewed and analyzed client data and accurately prepared income tax returns and tax research.
- Maintained detailed records of client interactions and transactions, ensuring the highest level of accuracy and confidentiality.
- Prepared accurate tax returns for individuals, partnerships, corporations, and non-profit organizations, maximizing deductions and credits.
- Participated in continuing education courses to maintain professional knowledge and certifications as a Tax Associate.
- Secured and properly handled confidential data to protect against unauthorized access, improper transmission, and unapproved disclosure.
- Contributed to overall team success by consistently meeting or exceeding performance metrics for quality, productivity, and client satisfaction.
House Manager
Jackson-Anderson Household
08.2020 - 12.2022
- Ensured all amenities were available and in working order
- Supervised surveillance of grounds and facility to prevent theft, unauthorized entrances or accidents
- Completed environmental checks to verify maintained and safe home and living areas
- Interacted with guests to ensure satisfaction and address any issues or complaints
- Assisted individuals with activities of daily living to promote functional independence
- Represented business in marketplace and developed relationships with key accounts to promote and market business
- Identified operational process inefficiencies to recommend necessary improvements
Live-In Nanny
Jackson-Anderson Household
03.2018 - 03.2022
- Organized activities to enhance children's physical, emotional, and social well-being
- Provided a safe and nurturing environment for the children in care
- Transported children to schools, social outings, and medical appointments
- Promoted language development skills through reading and storytelling
- Worked with parents to develop and implement discipline programs to promote positive behavior
- Maintained a clean and orderly living environment for the children
- Met regularly with parents to discuss children's activities and development
- Developed and implemented daily and weekly schedules for the children
- Offered parents detailed daily reports outlining child's day
- Helped prepare and serve nutritionally balanced meals and snacks for children
- Monitored and documented child progress and behavior
- Administered medication and minor first aid to sick and injured children
Live-In Elderly Caregiver
My Family
09.2010 - 02.2018
- Administer bedside or personal care, such as ambulation or personal hygiene assistance
- Prepare and maintain records of client progress and services performed, reporting changes in client condition to manager or supervisor
- Perform housekeeping duties, such as cooking, cleaning, washing clothes or dishes, or running errands
- Plan, shop for, or prepare nutritious meals or assist families in planning, shopping for, or preparing nutritious meals
- Managed household tasks efficiently including cooking, cleaning, laundry, grocery shopping, and running errands to maintain a comfortable living environment for clients.
- Train family members to provide bedside care
Kitchen Hand - MOW
Moree Aged and Disability Services
10.2023 - 09.2024
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Labeled and stored all food items correctly and checked expiration dates routinely.
- Contributed to a positive team atmosphere through effective communication with colleagues and supervisors.
- Followed recipes and chef instructions to prepare food correctly.
- Learned other teammates' work tasks to train as backup.
- Ensured kitchen cleanliness and hygiene standards were maintained, significantly reducing cross-contamination risks.
- Supported chefs with ingredient prep, contributing to smoother cooking process and timely meal service.
- Maintained high personal grooming standards and uniform presentation.
Census Enumerator
Fiji Bureau of Statistics
08.2017 - 10.2017
- Drafted and monitored employee scheduling to support effective resource allocation
- Supervised direct reports and enforced adherence to established procedures and deadlines
- Mentored employees in complex issue resolution and drafted scripts for addressing common challenges
- Located and listed addresses and households
- Assisted individuals in filling out applications and questionnaires
- Explained objectives of surveys and procedures to facilitate interview process
- Interpreted interview questions to help people understand and provide eloquent answers
- Submitted data to help build comprehensive records for lawmakers
- Double-checked information on survey forms or information pads to increase accuracy of information
- Compiled, recorded and coded information into predefined database
- Visited citizens' homes to ask questions about demographic and economic status
- Assisted people in filling out survey forms by explaining items
- Verified authenticity of information provided by establishing direct contact with family members
- Explained survey objectives and procedures to interviewees and interpreted survey questions to help interviewees' comprehension
Polling Officer
Fiji Elections Office
08.2014 - 09.2014
- Prepared voting areas with registration paperwork and voting machines
- Assembled and distributed publications, notices and sample ballots to potential voters before election period
- Closed polling location at end of voting period to calculate and organize final votes
- Answered voter questions regarding registration status and party affiliation
- Explained voting process to voters, answering any questions
- Checked identification cards before issuing voting passes to voters
- Assisted in setting up, operating and breaking down polling locations for elections
- Collected completed ballots from voters after verifying signatures against registration records
- Obtained required information, such as name, address, and age, and record data on prescribed forms
Education
No Degree - Mental Health
TAFE NSW
NSW03-2026
No Degree - Individual Support- Ageing
TAFE NSW
NSW06-2024
Skills
- Facility Oversight
- Supporting Daily Living Needs
- Emotional Support
- Household Chores
Accomplishments
TAFE NSW Excellence Award 2024 Nominee
Languages
Fiji (Native)
Certification
- First Aid Certification
- ServSafe Food Handler's Certification
Quote
Fall seven times; stand up eight.
Japanese proverb
Timeline
Team Leader- Meals on Wheels
Moree Aged and Disability Services
10.2024 - Current
Tax Associate
H & R Block Tax Services
06.2024 - 11.2024
Kitchen Hand - MOW
Moree Aged and Disability Services
10.2023 - 09.2024
House Manager
Jackson-Anderson Household
08.2020 - 12.2022
Live-In Nanny
Jackson-Anderson Household
03.2018 - 03.2022
Census Enumerator
Fiji Bureau of Statistics
08.2017 - 10.2017
Polling Officer
Fiji Elections Office
08.2014 - 09.2014
Live-In Elderly Caregiver
My Family
09.2010 - 02.2018
No Degree - Mental Health
TAFE NSW
No Degree - Individual Support- Ageing
TAFE NSW
Similar Profiles
Eman MohammedEman Mohammed
Support Worker (SIL Home) at Claro Aged Care and Disability ServicesSupport Worker (SIL Home) at Claro Aged Care and Disability Services
Faricha Chayu RidwanaFaricha Chayu Ridwana
Disability Support Worker at Claro Aged Care and Disability ServicesDisability Support Worker at Claro Aged Care and Disability Services
BRAHMJOT SINGHBRAHMJOT SINGH
Team Leader, Disability Client Services at Claro Aged Care & Disability ServicesTeam Leader, Disability Client Services at Claro Aged Care & Disability Services