Esha Aman

part time

• Cleaned and returned vacant rooms to occupant-ready status.
• Locked guest rooms after performing housekeeping services and maintained complete security.
• Welcomed guests, provided answers to questions and anticipated guests' service needs.
• Interacted pleasantly with clients and guests when performing daily duties.
• Inspected rooms for safety hazards and working conditions of equipment to report repair needs to maintenance team.
• Managed linen cart by keeping neat and organized.
• Vacuumed, dusted and polished furniture in common areas, hallways and waiting areas at elevators.
• Replenished each guest room with water glasses, toiletries and paper products.
• Washed and polished glass windows and doors to keep entryways clear and professional.
• Trained newly hired room attendants on company policies, cleaning procedures and customer service techniques.
• Responded quickly to guest inquiries and delivered linens and personal care items upon request.
• Employed deep-cleaning techniques for areas in need of additional sanitation.
• Organized supplies for use based on expected customer needs.
• Laundered sheets and removed stains to restore linens to pristine condition.
• Coached new housekeeping personnel by demonstrating approved cleaning procedures.
• Cleaned customer laundry according to care instructions for specific garments and articles of clothing.
• Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
• Sanitized and cleaned sinks, mirrors, toilets and showers.
• Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
• Supplied extra towels and toiletries when requested to optimize guest comfort.
• Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
• Communicated with customers about requests for additional supplies or cleaning services.
• Communicated with maintenance team on damages to repair.
• Maintained clean floors throughout property by sweeping, scrubbing and waxing.
• Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
• Adhered to daily cleaning schedules and updated as needed based on demand.
• Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
• Inspected furniture for damage or stains in between guest stays.
• Checked inventory for required supplies and made lists for needed cleaning products.
• Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
• Delivered ironing boards, baby cribs and rollaway beds to guests' rooms.

• Greeted visitors or callers to handle questions or direct to appropriate staff.
• Processed financial documents, contracts, expense reports and invoices.
• Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
• Checked stock to determine inventory levels and maintain office supply products.
• Processed incoming mail and packages and placed envelopes in bins for employees.
• Organized both physical and digital files and updated reports to coordinate project materials.
• Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling.
• Tracked and submitted employee timesheets to prepare for payroll processing.
• Tracked project performance data to generate reports and keep management informed of important trends.
• Answered phone calls and emails to provide information, resulting in effective business correspondence.
• Responded effectively to sensitive inquiries or complaints.
• Maintained accurate department and customer records.

• Greeting and providing customers a services of goods : Demonstrating products to potential customers : Accurately completing all administrative records.
• Operated cash register or POS system to receive payment by cash, check and credit card.
• Accepted cash and credit card payments, issued receipts and provided change.
• Answered customer questions and provided store information.
• Collected payments and provided accurate change.
• Delivered high level of customer service to patrons using active listening and engagement skills.
• Helped customers find specific products, answered questions and offered product advice.
• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
• Worked closely with front-end staff to assist customers.
• Processed sales transactions to prevent long customer wait times.
• Answered product questions with up-to-date knowledge of sales and store promotions.
• Preserved appearance of store by arranging and replenishing displays and merchandise racks.
• Helped with purchases and signed customers up for rewards program.
• Scanned merchandise using point-of-sale system for accurate purchase totals.
• Directed trash removal and sanitation procedures to keep aisles and register area organized.
• Discounted purchases by scanning and redeeming coupons.
• Verified customer age requirement for alcohol or tobacco purchases.
• Processed refunds for worn, damaged and broken merchandise.
• Used suggestive selling techniques to promote add-on sales.
• Tracked company inventories, moved excess stock and arranged products to improve sales.

• Knowledge of EFTPOS and credit card transactions
• Daily stock control
• Knowledge of food, drink and retail development
• Taking care of customers
• Effective and efficient verbal communication skills
• Cleaned and sanitized cashier workstation and scanning area
• Answered questions about store policies and addressed customer concerns.

• Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies and requested guest supplies
• Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition
• Replaced used towels and other bathroom amenities such as shampoo, paper towels and soap
• Used chemicals by following safety protocols and procedures to avoid burns and injuries
• Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable
• Restocked room supplies such as facial tissues for personal touch with every job
• Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas
• Disposed of trash and recyclables each day to avoid waste buildup
• Sanitized all kitchen surfaces, wiped down cabinets and swept and mopped floors
• Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets and upholstered furniture.
• Checked bathrooms, restocking towels, rugs and toiletries before guest check-in.
• Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
• Furnished guests with clean linens and supplied rooms with toiletries.
• Removed trash from rooms and replaced liners to wastebaskets.
• Transported cart with cleaning supplies, amenities and linens to assigned guest rooms.
• Polished and sanitized floors, counters, bathtubs and window sills.
• Inspected each room for cleanliness, utilizing checklist to meet company standards.
• Removed trash, recycling and linens from rooms to transport to designated areas.
• Interacted pleasantly with clients and guests when performing daily duties.
• Removed soiled linens and articles from rooms and delivered to laundry area.
• Reported guest issues, safety and maintenance concerns immediately to supervisor.
• Mapped out daily cleaning work assignments by assessing vacant room roster.
• Employed deep-cleaning techniques for areas in need of additional sanitation.
• Organized supplies for use based on expected customer needs.
• Followed established cleaning protocol and reduced per-room labor time while maintaining hotel quality standards.
• Maintained lobbies, guest rooms and halls, keeping safe environment for patrons.
• Conducted inventory of linens, cleaning supplies and toiletries and restocked housekeeping carts and storage closets.
• Attended to [Number] guest rooms by sweeping, mopping and vacuuming.
• Assisted other hotel attendants with cleaning and room setup tasks during peak periods and holidays.
• Washed and polished glass windows and doors to keep entryways clear and professional.
• Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
• Monitored safe usage of chemical cleaners to prevent inhalation, spillage and chemical burns.
• Coached new housekeeping personnel by demonstrating approved cleaning procedures.
• Operated shampooer and vacuum cleaner to clean rugs, carpets and upholstered furniture.