ESHA ANAND
CLYDE NORTH,VIC
Summary
High-performing specialist with integrity and leadership skills. Applies knowledge and abilities to positively impact on KYC/AML Flexible in different situations and dynamic conditions. Works great under extreme stress and deadlines. Highly-motivated employee with desire to take on new challenges.
Overview
14
14
years of professional experience
Work History
OFFICER
National Australian Bank
, VIC
10.2023 - Current
- Developed and implemented policies and procedures to ensure compliance with government regulations.
- Performed due diligence reviews of customer data to ensure compliance with KYC regulations.
- Maintained updated records of all customer identification data.
- Evaluated risk associated with new customers in order to ensure compliance with AML and CTF regulations.
- Monitored transactions for suspicious activities and reported any irregularities to the relevant authorities.
- Assisted in developing policies and procedures related to KYC requirements.
- Identified areas of improvement in existing processes and proposed solutions accordingly.
- Collaborated with other departments to ensure that all customer information is accurate and up-to-date.
- Advised clients on how to comply with applicable KYC laws and regulations.
- Provided guidance on best practices for managing customer onboarding processes.
- Investigated discrepancies between customer profiles and actual activity.
- Provided support during client onboarding process by preparing necessary documentation.
- Conducted client onboarding process to ensure compliance with applicable regulations and company policies.
- Assisted with client onboarding and account openings, including gathering documents and data entry.
- Managed account opening process including client onboarding, KYC and AML review, account documentation, and trading system set-up.
- Communicate via email and phone to customers
- Perform an independent initial review of client account documentation and their Source-of-Wealth to ensure adherence to regulatory requirements and Bank policies
- Escalate higher risk matters or regulatory questions to the Financial Crime Compliance team.
KYC SPECIALIST
WESTPAC
, VIC
10.2021 - 10.2023
- Performed due diligence reviews of customer data to ensure compliance with KYC regulations.
- Responsible for ensuring timely and accurate processing of KYC, AML and CDD.
- Onboarding of new institutional banking clients and/or ongoing due diligence of existing clients.
- Ensure that the AML/KYC/CDD are in place and consistent with the banks policies and procedures.
- Continuously keeping up to date with regulatory changes.
- Liaise and coordinate with a variety of internal departments such as legal , fraud
- Analyzing risk and compliance issues.
- Evaluates high-risk accounts and analyses new customer processes and policies
- Review documentation for new customer accounts.
- Delivering high level support for Micro& small business customers introduced to Westpac Group(Westpac, Bank of Melbourne, ST George ,Bank SA)
- Monitored transactions for suspicious activities and reported any irregularities to the relevant authorities.
- Participated in industry forums discussing emerging trends in the field of anti-money laundering regulation.
- Maintained compliance frameworks, policies and documentation to support audits.
Personal Banker
WESTPAC
, VIC
05.2016 - 10.2021
- Provided customer service to clients, including answering questions and resolving issues.
- Conducted account openings and closings for clients.
- Assisted customers with deposits, withdrawals, transfers, loan payments and other banking transactions.
- Responded promptly to customer emails, phone calls and requests for information.
- Cross-sold banking products such as credit cards, loans and investments.
- Developed relationships with customers by providing exceptional service in order to increase sales opportunities.
- Identified potential fraud risks on accounts and reported suspicious activities to management.
- Maintained accurate records of all transactions conducted throughout the day.
- Advised customers on various financial products available from the bank.
- Analyzed financial documents provided by customers to determine their needs.
- Processed loan applications according to established guidelines.
- Reviewed existing accounts for accuracy of information and compliance with regulations.
- Participated in training sessions regarding new banking products or services.
- Promoted additional bank services through personal contact with customers.
- Monitored changes in laws related to banking policies and procedures.
- Provided guidance on how best to utilize online banking tools for maximum benefit.
Customer Service Representative
TELSTRA
, VIC
08.2015 - 05.2016
- Answering incoming calls and resolving immediate customer queries.
- Provide service excellence to internal and external customer as directed by the business.
- Answer the phones in an efficient, courteous and friendly manner and direct them with sales.
- Developing and implementing sales and marketing programmed to drive growth.
- To attend to client queries and guide/navigate them through the functionalities of the Internet services meeting all KPI.
- Making 'warm' outbound calls talking to our existing customers regarding our services.
- Assess and resolve internally escalated queries regarding residential ADSL, Home Phone and NBN.
Senior Analyst
Ge capital
, India
07.2010 - 06.2015
- Analyzed data from various sources to identify trends and patterns.
- Prepared presentations on results of analysis for management team.
- Developed financial models to analyze data and identify potential risks.
- Performed cost-benefit analysis to evaluate project feasibility.
- Directed the development of marketing initiatives to expand customer base and increase revenue.
- Managed a team of executives responsible for operations, finance, sales, and marketing functions.
- Coordinated cross-functional teams to streamline processes and improve efficiencies.
- Established performance metrics to measure progress towards goals and objectives.
- Created policies and procedures that ensured compliance with applicable laws and regulations.
- Monitored industry trends and changes in customer demand to adjust business strategies accordingly.
Education
POST GRADUATION DIPLOMA -
Symbiosis Centre
PUNE01-2012
Bachelor of Computer Application -
GURU NANK DEV UNIVERISTY
01-2009
Bachelor of Commerce -
DELHI UNIVERSITY
01-2009
Skills
- Regulatory knowledge
- Account Onboarding
- Attention to Detail
- Team Collaboration
- Time management abilities
- Adaptability
- Self Motivation
- Analytical Skills
Timeline
OFFICER
National Australian Bank
10.2023 - Current
KYC SPECIALIST
WESTPAC
10.2021 - 10.2023
Personal Banker
WESTPAC
05.2016 - 10.2021
Customer Service Representative
TELSTRA
08.2015 - 05.2016
Senior Analyst
Ge capital
07.2010 - 06.2015
POST GRADUATION DIPLOMA -
Symbiosis Centre
Bachelor of Computer Application -
GURU NANK DEV UNIVERISTY
Bachelor of Commerce -
DELHI UNIVERSITY
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