Esha Jaiswal
Adelaide,Australia
Summary
Professional in hospitality industry, bringing valuable experience and results-oriented mindset. Known for fostering team collaboration and adapting to changing needs. Skilled in conflict resolution and maintaining welcoming atmosphere, with strong focus on guest experience and operational efficiency.
Overview
2
2
years of professional experience
Work History
Front of House Employee/Coffee Barista
Taste Revolution
07.2024 - Current
- Greeted customers and provided friendly customer service
- Informed customers of daily specials, menu items, and restaurant policies
- Processed payments using cash registers or POS systems accurately and efficiently
- Brewed and served coffee and tea with preferred add-ins
- Prepared hot and cold coffee drinks according to customer specifications
- Operated cash register to process payments from customers
- Documented customer orders and conveyed special requests to kitchen staff.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Brewed coffee and tea and changed out drink station syrups.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Replenished serving stations with fresh food and cleaned up spills.
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
- Completed milkshakes and ice cream desserts for customers.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Reconciled receipt totals, cash and credit payments to address shortages.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Observed customer purchases in line and differentiated between standard portions.
- Delivered exceptional service as illustrated through multiple positive Yelp reviews.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained cleanliness and organization of the workspace, ensuring a safe and welcoming environment for customers.
Front of House Employee/Assistant Bartender/Coffee Barista
Fittor Fusion
04.2024 - 01.2025
- Assisted with training new front of house employees on procedures and policies
- Explained menu items, took orders and delivered food courses according to instruction
- Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk
- Looked for ways to serve without direction and regularly pitched in by cleaning up and organizing front area, replenishing condiments and napkins and bussing during busy times
- Cross-trained in other areas such as bussing tables or bartending if needed
- Took to-go phone orders from guests following outlined procedures
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Helped guests at tables when in need of assistance.
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
Front of House Employee/Coffee Barista
SORRISO Cafe
08.2023 - 03.2024
- Organized menus and ensured they were properly stocked at each table
- Assisted with seating arrangements to ensure comfortability for guests
- Participated in staff training sessions to stay updated on industry trends and improve overall service quality.
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Assisted with menu development and updates, ensuring accurate descriptions and highlighting specials.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Accurately operated cash register to process customer payments.
- Helped guests at tables when in need of assistance.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Balanced daily cash drawers accurately while adhering to proper cash handling procedures set forth by management.
- Built rapport with regular customers by remembering names, preferences, or personal details that enhanced their experience at the establishment.
- Monitored inventory levels for front of house supplies and communicated reordering needs to management proactively.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Utilized point-of-sale systems effectively to process transactions accurately and maintain financial records.
- Demonstrated adaptability when dealing with unforeseen challenges such as last-minute cancellations or large group arrivals without reservations.
- Managed phone lines, taking reservations, processing takeout orders, and addressing any customer concerns with professionalism.
Pick Packer
San Remo Pasta
01.2023 - 08.2023
- Operating machine to pack the product, labeling the delivery pallets, writing down the serial numbers, and arranging the pallets for delivery
- Working in high temperatures and noisy areas
- Sustained a clean and safe working environment by adhering to safety protocols and maintaining an organized workspace.
- Reduced order fulfillment errors by diligently following established protocols for picking, packing, and shipping procedures.
- Enhanced order accuracy by meticulously picking items according to packing lists and verifying product information.
- Reduced packing time for orders by efficiently organizing and assembling packages in line with company standards.
Education
High School Diploma -
Durban International College
Adelaide, SA08.2023
Skills
- Strong Work Ethic
- Food allergy awareness
- Reservation Management
- Professional Appearance
- First Aid Training
- Menu knowledge
- Money Handling
- Stock management
Timeline
Front of House Employee/Coffee Barista
Taste Revolution
07.2024 - Current
Front of House Employee/Assistant Bartender/Coffee Barista
Fittor Fusion
04.2024 - 01.2025
Front of House Employee/Coffee Barista
SORRISO Cafe
08.2023 - 03.2024
Pick Packer
San Remo Pasta
01.2023 - 08.2023
High School Diploma -
Durban International College
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