Esha Mulna
Hoppers Crossing,VIC
Summary
Enthusiastic individual with a strong background in customer service and teamwork. Skilled in creating welcoming environments and effectively managing customer inquiries, ready to enhance customer satisfaction and support business goals.
Overview
1
1
year of professional experience
Work History
Team Member
Guzman Y Gomez
Melbourne, Hoppers Crossing, VIC
10.2024 - Current
- Awarded Employee of the Month for "outstanding positive attitude and can do spirit"
- Monitored inventory, restocked supplies, and ensured kitchen items were adequately stocked.
- Actively engaged with customers, addressing their needs. Ensuring a positive and seamless customer experience.
- Upsold products and promoted the GYG loyalty program.
- Handled customer complaints and resolved conflicts.
- Operated the POS system to take orders and process payments.
- Created a welcoming and friendly atmosphere, contributing to team collaboration and store success.
Volunteer
Salvos
Melbourne, Tarneit, Victoria
10.2025 - 11.2025
- Assisted in sorting and organising donated items for local distribution.
- Collaborated with team members to maintain a clean and welcoming environment.
- Assisted in resolving community member inquiries and concerns efficiently.
Education
Bachelor of Nursing -
Swinburne University of Technology
Melbourne, Victoria, VIC12-2027
Skills
- Provide a friendly meet and greet service to all customers
- Positive, outstanding customer service, and confidently assist with inquiries
- Replenish stock and maintain accurate inventory levels
- Strong rapport building skills with regular and loyal customers
- Eager to learn, develop new skills, and take on feedback
- Strong rapport-building skills with regular customers
- Work effectively as part of a fast-paced, dynamic team
- Maintain a positive attitude during busy and high-pressure shifts
Accomplishments
Employee of the Month at Guzman Y Gomaz
Timeline
Volunteer
Salvos
10.2025 - 11.2025
Team Member
Guzman Y Gomez
10.2024 - Current
Bachelor of Nursing -
Swinburne University of Technology