Pujan Acharya

• Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
• Delivered outstanding customer support, effectively explaining vehicle issues and repairs to clients, fostering trust and transparency.
• Created accurate cost estimates, clearly communicating labor and parts pricing, ensuring clients had full visibility into service costs.
• Upsold relevant services and maintenance packages based on vehicle needs, driving revenue growth while enhancing customer satisfaction.
• Proactively maintained regular communication with clients, providing timely updates on service progress to ensure a seamless experience.
• Resolved customer complaints with professionalism and empathy, ensuring issues were addressed promptly to maintain satisfaction.

• Streamlined invoicing and repair order closures, adhering to organizational standards and optimizing processing times.

• Served as the first point of contact for customers, ensuring high levels of satisfaction and trust.
• Coordinated service schedules and facilitated smooth communication between clients and technicians.
• Conducted follow-ups with customers to verify satisfaction with repairs and resolved any outstanding issues.
• Assisted in diagnosing vehicle issues, preparing cost estimates, and ensuring timely and accurate completion of repairs.
• • Worked alongside technicians to implement effective service solutions, prioritizing quality and efficiency.
• Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.

• Supported senior service advisors in managing daily service operations, including scheduling appointments and preparing job orders.
• Assisted in resolving customer inquiries and complaints, ensuring a positive resolution while maintaining client trust.
• Monitored service progress and updated clients on vehicle status, ensuring clear and consistent communication.
• Gained hands-on exposure to cutting-edge automotive technologies and real-world service environments.
• Inspected equipment to diagnose operational issues.