Eshana Nirola
Chermside,QLD
Summary
A highly motivated, enthusiastic and organised Law and Global Studies student with over five years of work experience in a fast-faced hospitality, retail and admin envrionment. Experienced Supervisor leading team members, delivering results and exceeding expectations.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Supervisor
Zambrero Cannon Hill
2023.07 - Current
- Maintained compliance with company policies, objectives, and communication goals.
- Accomplished multiple tasks within established timeframes.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Delivered excellent customer and prepared food verified adherence of quality and safe food-handling standards.
Assistant Manager
Zambrero Newmarket
2023.02 - Current
- Recruited, interviewed and hired employees and implemented training programs.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs and managing orders for the store working with PFD delivery, Big Michael's Veggie Express and Kelly's.
- Mentored team members to enhance professional development through new workplace initiatives such as Shiftmate.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Retail Sales Associate
Anaconda
2022.09 - 2023.06
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Used POS system to process sales, returns, online orders, and gift card activations.
AIESEC Student Volunteer
AISEC
2022.11 - 2023.01
- Assisted with marketing strategy development to increase public awareness and audience engagement.
- Prepared social media posts and videos with eye for viral content strategies.
- Proofread and edited materials prepared by all staff to check and correct spelling, grammar, and style.
Senior Retail Assistant
Kmart
2021.08 - 2022.11
- Maintained focus during busy times and delegated tasks to employees to keep store running smoothly.
- Trained team members in different departments.
- Worked different stations to provide optimal coverage and meet customer needs.
Education
Bachelor of Law And Global Studies - Law And International Studies
Australian Catholic Univeristy
Brisbane, QLD11.2027
High School Diploma -
St Ursula's College
Toowoomba, QLD11.2023
Skills
- Inventory Control
- Operations Management
- Staff Management
- Customer Service
- Organizational Skills
- Problem Solving
- Leadership Abilities
Languages
English
Native or Bilingual
Hindi
Full Professional
Nepali
Native or Bilingual
Certification
- Food and Health Safety Certificate - 2023
- CPR First Aid Certificate - 2023
References
Paige Perfrement
Manager at Zambrero Newmarket
Phone: 0487700244
Email: newmarket.mgr@zambrero.com
Rob Tudball
Manager at Zambrero Cannon Hill
Phone: 0411364651
Lachlan Wilmort
Manager at Kmart Grand Central
Phone: 0447383461
Katey Maree
Senior staff at Anaconda Toowoomba
Phone: 0432659188
Email: kateymaree01@gmail.com
Timeline
Supervisor
Zambrero Cannon Hill
2023.07 - Current
Assistant Manager
Zambrero Newmarket
2023.02 - Current
AIESEC Student Volunteer
AISEC
2022.11 - 2023.01
Retail Sales Associate
Anaconda
2022.09 - 2023.06
Senior Retail Assistant
Kmart
2021.08 - 2022.11
Bachelor of Law And Global Studies - Law And International Studies
Australian Catholic Univeristy
High School Diploma -
St Ursula's College
- Food and Health Safety Certificate - 2023
- CPR First Aid Certificate - 2023
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