Eshapreet Kaur
Melbourne,VIC
Summary
Dedicated and personable Front of House professional with 2 years of experience in delivering exceptional customer service in fast-paced hospitality environments. Skilled in managing reservations, greeting guests, handling inquiries, and ensuring smooth daily operations. Committed to creating a welcoming atmosphere and providing memorable guest experiences through strong communication and multitasking abilities. Eager to contribute my expertise and positive attitude to a dynamic team.
Overview
3
3
years of professional experience
Work History
Front of House
Blackout
Melbourne, Victoria
03.2025 - 06.2025
- Completed day-to-day duties accurately and efficiently.
- Identified needs of customers promptly and efficiently.
Casual Staff
The Citizen Cafe
Melbourne, Victoria
07.2024 - 09.2024
- Prepared and served coffee and beverages according to standard recipes.
- Assisted customers with menu selections and food recommendations.
- Maintained cleanliness of dining area and kitchen equipment throughout shifts.
Diploma Graduate of Business(Intern)
Wai Ho Yong
Kuala Lumpur, Malaysia
05.2022 - 07.2022
- Assisted in preparing monthly financial statements and reports.
- Communicated with clients regarding account inquiries and payment status.
- Prepared project presentations and reports to assist senior staff.
Front of House Team Member
After One KL
Petaling Jaya, Selangor
09.2022 - 12.2022
- Greeted and welcomed guests upon arrival for a positive first impression.
- Coordinated with kitchen staff to ensure timely food service.
- Maintained cleanliness of dining area, including tables, chairs, floors, and windows.
- Assisted in taking orders and ensured accurate delivery of food items to customers.
- Organized take-out orders for customers who requested them.
Customer Service Assistant
Tapas Fashion Sunway Pyramid
Petaling Jaya, Selangor
10.2023 - 12.2023
- Greeted customers and assisted with their inquiries, providing excellent service.
- Handled transactions efficiently, including cash, credit, and returns.
- Helped maintain a clean and organized work area.
- Assisted with stocking shelves and replenishing inventory.
Education
Masters of Marketing -
Victoria University
Melbourne, VIC07-2026
Bachelor of Business - Marketing & International Trade
Victoria University
Melbourne, VIC03-2025
Diploma in Business Administration -
Sunway College
Petaling Jaya03-2023
Skills
- Hospitality Leadership and Team Supervision
- Excellent communication and customer service skills
- Ability to handle busy, fast-paced environments
- Strong multitasking and time management
- Guest Service Excellence
- Food & Beverage Service (Floor, Coffee)
Availability
Available on Monday, Thursday, Friday, Saturday, Sunday. Flexible with morning, afternoon and evening shifts.
Languages
English
Native/ Bilingual
Malay
Native/ Bilingual
Timeline
Front of House
Blackout
03.2025 - 06.2025
Casual Staff
The Citizen Cafe
07.2024 - 09.2024
Customer Service Assistant
Tapas Fashion Sunway Pyramid
10.2023 - 12.2023
Front of House Team Member
After One KL
09.2022 - 12.2022
Diploma Graduate of Business(Intern)
Wai Ho Yong
05.2022 - 07.2022
Masters of Marketing -
Victoria University
Bachelor of Business - Marketing & International Trade
Victoria University
Diploma in Business Administration -
Sunway College
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