ESHITA CHAKRABARTI
West Pennant Hills
Summary
I have a Graduated with bachelor’s degree and have done Network and Security training course and have worked on contract basis as a Field Technician. Worked in an Indian Grocery Store in Westmead for 12 Months and attained skills and hands-on experience in troubleshooting and investigating network and application issues. Best known as skilled communicator, Team Player, Critical thinker who analysis and addresses customer support issues promptly and consistently exceeds performance standards. Have got did a volunteer Role as a System Analysis and have got knowledge of MS-900. Looking for a Helpdesk L1 + 2 full time job . Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Help Desk Support contract
ArganoEchelon
02.2024 - 02.2025
- Provide first level and user-technical support including desktop and phones.
- Troubleshoot network issues, user PCs, laptops, printers, phones, and other peripherals.
- Provide exceptional customer service to internal employees.
- Troubleshoot problems with network connectivity, web access and basic network connectivity.
- Troubleshoot internal applications specific to the business operations.
- IT support experience with a focus on desktop support, Azure, and Office 365.
- Experience providing first and second-level support for Microsoft Windows operating systems (Windows 10, Windows 11).
- Troubleshoot and resolve issues related to Microsoft Office 365 applications (Outlook, Word, Excel, PowerPoint, Teams).
- Assisted with Active Directory user management, including account creation, password resets, and group policy management.
- Basic troubleshooting of network connectivity issues (TCP/IP, DNS, DHCP).
- Assisting with VPN setup and troubleshooting for remote users and support for network printers and shared drives.
Customer Service Representative
Crisco
01.2023 - 11.2023
- Inbound Calls
- Receiving inbound calls
- Updating customer memberships
- Accountable for daily target and KPIs
- General customer service and customer relations
- Flexible with shift times based on operational needs
- Outbound Calls
- Making outbound calls based on Business Campaigns
- Soft sales and scripting
- Accountable for daily target and KPIs
- General customer service and customer relations Deliveries Team
- Daily Action Queues for AU/NZ
- Liaise with Customers, Suppliers & Delivery Agents to resolve Delivery Complaints
- General customer service and customer relations
- Flexible with shift times based on operational needs
- Full Time
Monitor Deployment Assignment
DATA#3
10.2022 - 11.2022
- Getting the Monitors from the storage
- Changing from dual monitors to big monitors
- Installing and checking the cables if they are connected properly
- Installing wireless Mouse and camera on the Monitor
- Installing wireless headset
- Checking the Monitor is Working and cleaning up the area
Field Technician Contract
DATA#3
09.2022 - 09.2022
- Installed cabling, wireless routers and telephone systems for data communications networks
- Maintained office PCs, networks and mobile devices
- Established, repaired and optimized networks by installing wiring, cabling and devices
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and IP Phones
- Completed routine and complex software installations, assisting users of various levels of computer sophistication in operation of new and existing software
- Explained technical information in clear terms to promote better understanding for non-technical users
- Decommissioned outdated equipment, referring devices to appropriate recyclers or disposal personnel
Intern
Heubert Technologies
07.2022 - 08.2022
- Assembling computers and installing windows 10/11 operating systems.
- Answering calls, creating tickets and performing L1 troubleshooting.
- Adding computers to the domain and installing like software's chrome, TeamViewer, Zoom, Adobe Acrobat and MS office.
- Monitoring systems health.
- Configuring Active Directory and creating new users in active directory on server 2019/2022. Mapping drives according to users.
- Configuring DHCP, DNS and Print management role on server 2019/2022.
- Configuring Office365 and G-suite and assigning users to correct groups.
- Configuring and troubleshooting printer, hardware and software issues
Store Member
Indian Grocery Store
05.2018 - 05.2019
- Answer customers’ questions about specific products/services
- Conduct price and feature comparisons to facilitate purchasing
- Ensure racks are fully stocked
- Manage returns of merchandise
- Coordinate with the Retail Sales Representatives team to provide excellent customer service (especially during peak times)
- Inform customers about discounts and special offers
- Provide customer feedback to the Store Manager
Student Trainee Intern
VESUVIO
09.2018 - 11.2018
- Creating Chatbots
- Connecting Access Points
- Projects
- Created Html & CSS Project for portfolio website with Visual Studio - Code
- Created recipe website for food lovers using Java Script
Education
Bachelor - Information System
Western Sydney University
06.2022
Advanced Diploma - Network Security
Australian Career Business College
11.2018
Skills
- Problem-Solving and Multitasking Abilities
- Attention to Detail and Active Listening
- Good verbal and written communication skills
- A positive and outgoing personality
- Self-motivated & passionate about sales
- Genuinely care about the experience of customer
- Understanding of TCP/IP networking desired
- Eager to learn and adapt with a proactive attitude
- Support system management
- Organization and Time Management
- Flexible and Adaptable
- Problem solving skills
- A patient and professional attitude
- Strong analytical skills
- Troubleshooting and Diagnostics
- Technical Issue Analysis
- Technical issue expert
- Utilized troubleshoot Active Directory, Azure, Exchange online, Exchange Server, Sharepoint, Microsoft teams and Microsoft viva
Certification
- Licensed - ITIL
Timeline
Help Desk Support contract
ArganoEchelon
02.2024 - 02.2025
Customer Service Representative
Crisco
01.2023 - 11.2023
Monitor Deployment Assignment
DATA#3
10.2022 - 11.2022
Field Technician Contract
DATA#3
09.2022 - 09.2022
Intern
Heubert Technologies
07.2022 - 08.2022
Student Trainee Intern
VESUVIO
09.2018 - 11.2018
Store Member
Indian Grocery Store
05.2018 - 05.2019
Advanced Diploma - Network Security
Australian Career Business College
Bachelor - Information System
Western Sydney University
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