Eshita Das Mou
Sydney,Australia
Summary
Dynamic Retail and Hospitality Professional with a year of experience dedicated to delivering outstanding customer service and driving sales growth. Expertise encompasses cash handling, POS operations, and effective inventory management, ensuring seamless services. Proven ability to thrive in fast-paced environments while maintaining organized and visually appealing presentations. Strong communicator and collaborator, committed to creating welcoming atmospheres that prioritize customer satisfaction and foster teamwork.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Team Member
Pascoe Vale - Supermarket
Glenroy, Australia
06.2025 - 10.2025
- Assisted customers with product selections and inquiries.
- Managed POS and EFTPOS transactions.
- Maintained cleanliness and organization of store displays.
- Stocked shelves with merchandise and ensured proper labeling.
- Handled customer complaints and resolved issues effectively.
All Rounder (Crew & Maintenance)
Two Fat Buns
Essendon, Australia
03.2025 - 06.2025
- Operating both front and back duties in a high-volume, busy burger shop.
- Taking orders, managing the fryer, grill, and cocktail section.
- Maintained order accuracy and consistent 5-star customer feedback.
- Creating in-store and social media promotional content.
- Store opening and closing duties.
UX & Product Designer (Prior Professional Role)
01.2019 - 01.2025
- Designed user interfaces for web and mobile applications enhancing user experience.
- Conducting user research and usability tests
- Collaborated cross-functionally with developers and product managers in an Agile environment.
- Led a cross-functional team of intern designers.
Education
Master of Project Management -
CQUniversity Sydney
01.2026
Bachelor of Science - Software Engineering
Daffodil International University
01.2025
Skills
- Excellent customer service
- Multitasking and organization
- Taking orders
- Working under pressure
- Maintaining cleanliness
- Team player attitude
- Opening and closing tasks
- Checkout Operations
- Microsoft Office
- POS systems
- Order taking accuracy
- Advanced Computer Skills
Certification
Responsible Service of Alcohol (RSA)
Websites
Timeline
Team Member
Pascoe Vale - Supermarket
06.2025 - 10.2025
All Rounder (Crew & Maintenance)
Two Fat Buns
03.2025 - 06.2025
UX & Product Designer (Prior Professional Role)
01.2019 - 01.2025
Master of Project Management -
CQUniversity Sydney
Bachelor of Science - Software Engineering
Daffodil International University