Overview
Work History
Work Availability
Skills
Timeline
SoftwareDeveloper

Esi Lomawai

Night Auditor
Blacktown,NSW

Overview

24
24
years of professional experience
1
1

Customer oriented and Team worker

Work History

Assistant Night Auditor Manager

Fairmont Resort & Spa Blue Mountains - MGallery By Sofitel
04.2018 - 04.2022
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Developed strong communication and organizational skills through working on group projects.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Skilled at working independently and collaboratively in a team environment.

Night Auditor

Novotel Sydney Paramatta,
04.2022 - 02.2023
  • Kept accounts in balance and ran daily reports to verify totals.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Oversaw night auditing of daily room occupancy and hotel revenue.
  • Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
  • Updated customer accounts with add-on room charges, minibar use, and room service bills.
  • Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
  • Monitored hotel's budget and financial records.
  • Entered and updated sensitive customer information during check-ins and room changes.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
  • Entered customer data into room system and updated information whenever patrons changed rooms.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Looked over pending check-ins and payment processes to complete closing procedures.
  • Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
  • Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Generated and printed daily financial reports to track hotel performance.
  • Stored guest valuables in safe and individual boxes for security.
  • Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive, and welcoming.
  • Developed and maintained positive relationships with guests for satisfaction.

Food and Beverage Attendant

Barnbougles Fine Dining
08.2017 - 03.2018
  • Greeted customers and provided menus upon arrival to dining room.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
  • Assisted with bussing tables and cleaning up spills.
  • Processed payments and provided receipts to establish proof of transaction.
  • Answered customer questions about food and beverage items and assisted with menu selections.
  • Monitored food and beverage supplies, assisting with restocking when needed.
  • Provided attentive service and proactively assessed guest needs.
  • Established rapport with customers by providing friendly and attentive service.
  • Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
  • Collaborated with supervisor and servers to discuss logistics and maintain smooth operations.
  • Collaborated with other dining room and bar staff to facilitate efficient service.
  • Engaged in suggestive selling and other sales techniques.
  • Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.
  • Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
  • Processed payments for orders and provided customers with change.
  • Monitored dining room inventory and replenished as necessary.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.

Guest Service Representative

Castway Resort & Hotels
07.2016 - 09.2017
  • Maintained high level of professionalism and discretion when dealing with guests.
  • Maintained accurate and up-to-date records of guest information.
  • Handled customer complaints to satisfy and retain guests.
  • Maintained high level knowledge of all hotel services offered to answer guest questions.
  • Scheduled and confirmed restaurant reservations for guests.
  • Processed guest check-ins and check-outs following procedures for fast turnover.
  • Greeted guests upon arrival by providing warm welcome.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Upheld hotel policies and procedures by providing high level of customer service.
  • Inputted daily occupancy, room rate and revenue into property management system for updated recordkeeping and accounting.
  • Facilitated and coordinated transportation services for guests.
  • Answered hotel phones with professionalism and directed calls appropriately.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Resolved guest complaints and discrepancies in prompt and courteous manner.
  • Took reservations over phone and through email, recording guest information in computer system and verifying details.
  • Welcomed guests on arrival, displaying professional and friendly approach.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Created welcoming and comfortable environment for guests.

RESERVATION & SALES AGENT

SHERATON RESORTS
11.1998 - 01.2007
  • Handled reservations and answered questions from interested patrons for busy Number-room hotel.
  • Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
  • Maintained accurate records of bookings on hotel reservation system and forecasted probable revenue streams.
  • Consulted with central reservations to discuss new rate plans and promotions.
  • Maintained awareness of types of rooms available in different resort locations.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
  • Handled billing information over phone.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Provided customers with information about availability and pricing.
  • Adjusted sales strategies to changing conditions, such as increased local competition and decreased industry rates.
  • Generated and reported performance metrics to management to inform decision-making.
  • Worked closely with front desk to achieve full occupancy of property.
  • Investigated and identified alternative accommodation solutions for customers to provide superior customer service.
  • Monitored customer reviews and feedback to maintain satisfaction and provide superior customer service.
  • Informed clients of essential travel information, such as travel times, transportation connections, medical, and visa requirements to facilitate quality service.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Skills

  • Revenue Monitoring
  • Reservation Processing
  • Managing Reception
  • Checking Guests In and Out
  • Concierge Assistance
  • Resource Allocation
  • Mail and Packages
  • Light Maintenance Duties
  • Charge Posting
  • Account Reconciliation
  • Data Analysis
  • Room Inventory
  • Time Management
  • Nightly Audits
  • Audit Reporting
  • Account Balancing
  • Active Listening
  • Compute Bills
  • Persuasion
  • Verbal and Written Communication
  • Administrative Support
  • Revenue Balancing
  • Registration Assistance
  • Daily Transactions Review
  • Complaint Resolution
  • Management of Personnel Resources
  • Greet Guests
  • Payment Oversight
  • Hospitality Service Expertise
  • Account Audits
  • Safety and Security Procedures
  • Process Transactions
  • Service-Orientation
  • Coordination
  • Bookkeeping
  • Staff Training

Timeline

Night Auditor

Novotel Sydney Paramatta,
04.2022 - 02.2023

Assistant Night Auditor Manager

Fairmont Resort & Spa Blue Mountains - MGallery By Sofitel
04.2018 - 04.2022

Food and Beverage Attendant

Barnbougles Fine Dining
08.2017 - 03.2018

Guest Service Representative

Castway Resort & Hotels
07.2016 - 09.2017

RESERVATION & SALES AGENT

SHERATON RESORTS
11.1998 - 01.2007

Similar Profiles

CREATE PROFILE
Esi Lomawai Night Auditor