Eskedar Yerga

• Establish trusting relationships with young people through empathetic listening and genuine interest in their lives.
• Promote a safe, inclusive environment by establishing clear expectations and reinforcing positive behaviours among participants.
• Provide individualised support for at-risk youth, resulting in increased self-esteem and positive behaviour changes.
• Advocate for the unique needs of each young person by partnering with school personnel or other service providers when appropriate.
• Complete necessary reports and documentation to maintain thorough, accurate case records.

• Establish trusting relationships with clients and their families through empathetic communication and active listening.
• Develop strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
• Assist clients with daily living needs to maintain self-esteem and general wellness.
• Transport clients to appointments, shopping venues and entertainment events according to determined schedule.
• Help clients manage and reach individual goals, supporting independent progression and social skills.
• Guide clients in developing social skills, enabling better interaction with others and reducing feelings of isolation.

Direct Care and Supervision:

• I built trusting relationships with youth, offering emotional support, setting clear boundaries, and intervening when necessary to manage behaviour.
• Supported youth in following residential rules, routines, and expectations, while encouraging them to follow established guidelines for safety and well-being.
• Stayed informed about each youth’s safety and coping plans, ensuring that interventions are in line with individual needs.
• I made sure that youth are supported in reaching both short-term and long-term goals, such as academic success, behavioural improvements, and personal development.
• Responded promptly to crises, using de-escalation techniques and providing a calm, safe environment. Implemented behaviour management strategies that prioritize safety and support.

Program Development and Facilitation:

• I worked collaboratively with the youth to develop, implement, and monitor structured programs designed to foster their physical, social, emotional, and intellectual development. This involved facilitating a range of activities, including recreational events, academic support, and life-skills training.

Administrative Responsibilities:

• Accurately completed all required documentation, including reports on the youth’s progress, behaviour, incidents, within required timeframes.

• Host clients at events, ensuring exceptional service and satisfaction.
• Resolve customer issues, fostering loyalty and trust.
• Assess needs to deliver accurate, tailored service.
• Manage escalations calmly under pressure.
• Utilize communication skills for effective problem-solving.

• Designed engaging programs, boosting children's skills and enhancing social interactions.
• Assessed children's behavior, providing insights for personalized care strategies.
• Created diverse activities, encouraging imagination and active participation.
• Collaborated with team to implement programs, improving learning experiences.
• Addressed challenges, ensuring a positive environment for child development.

• Provided timely and friendly service, enhancing customer satisfaction.
• Handled cash transactions accurately as a front-end cashier.
• Operated drive-through registers efficiently, ensuring swift service.
• Maintained cleanliness to meet company standards, ensuring a welcoming environment.