Eslam Naamneh
Sydney,NSW
Summary
Proven Maintenance Machinery Mechanic at Keter, machine operator and equipment troubleshooting, enhanced machine efficiency and reduced downtime. Skilled in fostering teamwork, I significantly improved operational workflows. My diagnostic skills and attention to detail ensured machinery longevity, contributing to a safer, more efficient work environment.
Overview
7
7
years of professional experience
Work History
Maintenance Machinery Mechanic
Keter
Afula, Israel
03.2022 - 08.2024
- Increased machine longevity through timely replacement of worn parts and components.
- Reduced equipment downtime by quickly diagnosing and resolving mechanical issues.
- Maintained a clean and organized work environment, promoting efficiency and reducing the risk of accidents or injuries .
- Coordinated with supervisors to schedule necessary machine downtime for maintenance without disrupting overall production goals.
- Improved machinery efficiency by conducting regular preventative maintenance and repairs.
- Provided emergency repair support during critical production periods, minimizing delays caused by unforeseen breakdowns .
- Assisted in training new employees on proper maintenance procedures and safety protocols, fostering a skilled workforce.
- Cleaned, lubricated and calibrated machinery components to maintain peak operating performance.
- Used hand and power tools to repair and maintain industrial machinery.
- Replaced worn or defective parts and adjusted settings to improve performance.
- Diagnosed equipment issues by analyzing error messages and testing results.
- Assisted in the installation of new machinery, ensuring proper setup and alignment for optimal performance.
Customer Service Representative
Isrotel Dead Sea
03.2021 - 09.2021
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Promptly responded to inquiries and requests from prospective customers.
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Receptionist
Isrotel Dead Sea
Isrotel Dead Sea, Israel
03.2021 - 09.2021
- Resolved customer problems and complaints.
- Answered phone promptly and directed incoming calls to correct offices.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Supermarket Cashier
Family Business
Kawkab Abu El Hija, Israel
10.2017 - 10.2018
- Reduced wait times for customers through swift transaction processing and multitasking abilities.
- Maintained a clean, organized, and well-stocked checkout area for optimal functionality.
- Increased sales by suggesting additional products or services based on customer needs and preferences.
- Assisted in training new employees on cashier procedures, enhancing overall team productivity levels.
- Pleasantly greeted customers and provided prompt and courteous service.
- Communicated with customers and staff politely and professionally to uphold store standards.
Education
Doctor Of Medicine -
Tula State University
Tula, Russia Doctor Of Medicine - Uncompleted
Ibn Khaldoun High School
Arrabe, Hazafon, IsraelSkills
- Lubrication management
- Electrical Repairs
- Lockout and tagout procedures
- Diagnostic Skills
- Hydraulic systems
- Equipment Troubleshooting
- Machine repair
- Teamwork and Collaboration
- Problem-Solving
- Hand and power tools
- Attention to Detail
Languages
Arabic
Native or Bilingual
Hebrew
Native or Bilingual
English
Native or Bilingual
Russian
Professional Working
Timeline
Maintenance Machinery Mechanic
Keter
03.2022 - 08.2024
Customer Service Representative
Isrotel Dead Sea
03.2021 - 09.2021
Receptionist
Isrotel Dead Sea
03.2021 - 09.2021
Supermarket Cashier
Family Business
10.2017 - 10.2018
Doctor Of Medicine -
Tula State University
Doctor Of Medicine - Uncompleted
Ibn Khaldoun High School