Esme Obrien
Surfers Paradise,QLD
Summary
Skilled in hospitality with a passion for delivering exceptional customer service. Described as confident and approachable, contributing to a welcoming atmosphere for guests. Adaptable to various work schedules, including weekends and holidays, to meet operational requirements. Effective in both independent and team-oriented roles, ensuring seamless service delivery.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Bar Supervisor
Reminise Festival
St helens , England
09.2025 - 09.2025
- The week before the festival i organised all the stock and bar equipment on all the bars throughout the festival
- Maintained clean, organised bar in line with hygiene regulations.
- Trained newly hired employees on service techniques, company procedures and safety processes.
- Led by example, demonstrating excellent customer service and problem-solving skills in a fast-paced environment.
Front of House Team Member/ Bartender
The New Brighton Hotel
Wallasey, England
09.2024 - 09.2025
- Provided warm, friendly welcome to visitors, maintaining an excellent first impression.
- Processed payments accurately, handling cash, card transactions, and splitting bills as requested
- Served meals and drinks with professionalism and care, ensuring timely delivery to maintain high standards of service.
Bartender
The James Atherton
Wallasey, England
07.2021 - 09.2024
- Kept bar stocked and organised for easy access and quick service to customers
- Washed and put away glassware after customer use, maintaining ready stock for customer service.
- Removed empty kegs, tapped new kegs and attached supply lines.
- Prepared ingredients and mixed special cocktails for customers using alcoholic or non-alcoholic bases.
Education
Level 2 Diploma - Air Cabin Crew
The city of liverpool college
Liverpool, EnglandLevel 2 Certificate - Food and Beverage
The city of liverpool College
Liverpool, EnglandSkills
- Customer service
- Cash handling
- Conflict resolution
- Bar operations
- Hygiene compliance
- Time management
- Problem solving
- Communication skills
- Cleanliness
- Beverage preparation
- Upselling techniques
Certification
Responsible Service of Alcohol (QLD RSA)
Timeline
Bar Supervisor
Reminise Festival
09.2025 - 09.2025
Front of House Team Member/ Bartender
The New Brighton Hotel
09.2024 - 09.2025
Bartender
The James Atherton
07.2021 - 09.2024
Level 2 Diploma - Air Cabin Crew
The city of liverpool college
Level 2 Certificate - Food and Beverage
The city of liverpool College