Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
Generic

Esme Proctor

Summary

Welcoming, enthusiastic individual with excellent customer service skills from different fields. Hardworking with a reputation for exceeding customer expectations and committed to providing high-quality service for delightful customer experiences. Handles high-pressure situations with undeniable grace and poise. Proficient at managing different work dynamics, ensuring a harmonious atmosphere and addressing customer needs with professionalism. Positive, friendly and infectious personality, devoted to creating an enjoyable and safe space for customers and team members.

Overview

9
9
years of professional experience

Work History

Retail Sales Assistant

Adairs Retail Group
10.2023 - Current
  • Increased sales by providing exceptional customer service and product knowledge.
  • Improved store appearance with effective merchandising and creative displays.
  • Built strong relationships with customers, resulting in repeat business and referrals.
  • Assisted in inventory management, ensuring accurate stock levels for optimal sales performance.
  • Enhanced customer satisfaction by promptly addressing inquiries and handling returns professionally.
  • Boosted add-on sales through suggestive selling techniques and product recommendations.
  • Participated in staff training sessions to enhance product knowledge and improve overall sales skills.

Cafe Server

Teddy Espresso
10.2023 - Current
  • Enhanced customer satisfaction by providing efficient and friendly service.
  • Developed strong product knowledge to provide accurate information and recommendations to customers.
  • Provided exceptional customer service by addressing concerns, answering questions, and engaging in friendly conversation with patrons.
  • Collaborated with fellow team members to ensure timely completion of tasks during peak hours, resulting in reduced wait times.
  • Demonstrated attention to detail when preparing beverages according to specific customer requests or dietary needs.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Monitored supply levels at counter and maintained customer areas to meet typical demands.
  • Packaged bagels, muffins and other food items for customer purchase.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.

Cafe Server

Kin & Co
09.2022 - 01.2023
  • Greeted customers in a friendly and enthusiastic manner, discussed specials and took drink orders.
  • Learned cafe coffee code to make coffee ordering fast and efficient
  • Operated in a calm and collected manner during busy peak hour periods
  • Maintained clean and attractive product displays to entice customer purchases.
  • Used cash registers and credit card machines to cash out customers.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Informed customers about daily and seasonal specials.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Salad Server

Botanica Real Food
08.2022 - 01.2023
  • Provide detailed knowledge on all food items from different types of salads and corresponding ingredients to sweet selections and flavours
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Kept updated knowledge of menu items and changes, recommending specific items according to preferences and food allergies.
  • Sanitised benches and work stations after customer use and periodically throughout the day.
  • Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
  • Set up and prepared supplies and workstations during opening and closing to maximize productivity.
  • Integrated service and team management strategies to boost business performance.
  • Replenished food items, beverages and supplies while maintaining cleanliness of service areas.
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.

Hairdressing Assistant

Purely Curls
09.2018 - 07.2022
  • Provided enthusiastic and positive attitudes each day to better enhance work atmosphere for both colleagues and clients
  • Provided assistance through admin work such as booking, rebooking and rescheduling appointments as well as personally handling product inventory
  • Offered exceptional customer service to walk-in guests providing information, as well as over phone services by answering phone calls, emails and text messages
  • Completed specialist hydration sessions and curl styling to reveal clients beautiful natural waves/curls/coils
  • Minimised infection risks by using required solutions and procedures to clean and sanitise tools.
  • Freed up stylists to focus on customers by personally handling basic tasks such as taking photos and videos of clients results, making tea/coffee, choosing products and checking out clients.
  • Consulted with clients on current trends and offered advice on flattering cuts and styles as well as product advice.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Consistently received positive performance reviews from guests.
  • Maintained high number of return customers through exceptional results.
  • Expanded client base through direct referrals as well as showcasing results through social media platforms.

Gym Receptionist

Goodlife Health Clubs
02.2018 - 09.2020
  • Kept front desk and lobby clean, clutter-free and orderly to present attractive atmosphere.
  • Monitored check-ins to identify delinquent accounts and collect payments.
  • Checked members into gym by scanning badges.
  • Recorded equipment, facility and janitorial issues to facilitate maintenance.
  • Referred unresolved customer issues to management for further investigation.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Resolved customer problems and complaints.
  • Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
  • Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.

Waitress

Toscas
03.2015 - 01.2016
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to checkout customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials and took drink orders.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.

Education

Bachelor (Honors) - Sport And Exercise Science

University of Queensland
Brisbane, QLD
12.2026

High School Diploma -

Cairns State High School
Cairns, QLD
11.2014

Skills

  • Positive Attitude, Friendly and Energetic
  • Communication
  • Emergency response training
  • Attention to detail
  • Cultural sensibility
  • Conflict resolution
  • Discretion and Confidentiality
  • Fast Learner and Multitasker
  • Security measures
  • Customer Assistance
  • Administrative tasks
  • Customer Service and Rapport
  • Cool Under Pressure
  • Customer Inquiries and Satisfaction
  • Management and digital Record keeping

Hobbies

-A passion for helping others

-The outdoors, nature and travelling

-Sustainability

-A love for food and culture

-Curly hair enthusiast

- Health and fitness 

Timeline

Retail Sales Assistant

Adairs Retail Group
10.2023 - Current

Cafe Server

Teddy Espresso
10.2023 - Current

Cafe Server

Kin & Co
09.2022 - 01.2023

Salad Server

Botanica Real Food
08.2022 - 01.2023

Hairdressing Assistant

Purely Curls
09.2018 - 07.2022

Gym Receptionist

Goodlife Health Clubs
02.2018 - 09.2020

Waitress

Toscas
03.2015 - 01.2016

Bachelor (Honors) - Sport And Exercise Science

University of Queensland

High School Diploma -

Cairns State High School

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Esme Proctor