Esme Shim
Sydney
Summary
Proven sales strategist and customer service expert, I've significantly boosted conversion rates at Sydney Duty Free by tailoring sales approaches and fostering strong client relationships. Skilled in payment tracking and sales strategy development, my goal-oriented mindset and exceptional communication skills drive outstanding results. Achieved by leveraging both hard and soft skills, without relying solely on numerical achievements.
Overview
2
2
years of professional experience
Work History
Sales Staff Member
Sydney Duty Free
01.2025 - Current
- Collaborated with team members to optimize sales strategies, achieving higher conversion rates.
- Built strong customer relationships through excellent communication skills and product knowledge.
- Conducted product demonstrations, effectively showcasing features and benefits to potential clients.
- Managed a diverse client portfolio, tailoring sales approaches to individual needs and preferences.
Cashier
Plain Folk
08.2024 - 10.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Invoice Clerk
HK Trading
06.2023 - 01.2024
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Followed-up on past due payments to facilitate prompt collection of payments.
- Reviewed invoices for accuracy and completeness prior to issuing payments.
- Processed invoices and payments in line with company policies and procedures.
Education
High School Diploma -
Goyang Foreign Language High School
Goyang-si01-2023
Bachelor of Economics - Economics & Finance
University of Sydney
Sydney, NSW01-2027
Skills
- Goal-oriented mindset
- Customer assistance
- Payment tracking
- Sales strategy development
Timeline
Sales Staff Member
Sydney Duty Free
01.2025 - Current
Cashier
Plain Folk
08.2024 - 10.2024
Invoice Clerk
HK Trading
06.2023 - 01.2024
High School Diploma -
Goyang Foreign Language High School
Bachelor of Economics - Economics & Finance
University of Sydney
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