Esmeralda Rivas
Como
Overview
14
14
years of professional experience
Work History
Patient Care Assistant
East Metropolitan Health Service
01.2011 - Current
- Assisted nurses with daily patient care tasks, ensuring timely and efficient medical support.
- Improved patient satisfaction by responding promptly to call lights and addressing needs or concerns.
- Supported patients'' physical mobility by assisting with transfers, as directed by nursing staff.
- Contributed to a safe and hygienic environment by maintaining cleanliness of patient rooms and common areas.
- Implemented infection control protocols effectively, reducing the spread of illness within the facility.
- Demonstrated strong teamwork skills by collaborating effectively with colleagues and other healthcare professionals to achieve optimal patient outcomes.
- Collected and transported specimens to prepare for lab testing.
Support Worker
Rocky Bay
06.2010 - 12.2010
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Improved client satisfaction by promptly addressing concerns and implementing feedback in a timely manner.
- Collaborated with interdisciplinary teams to develop and implement individualized care plans for each client.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
- Facilitated community integration for clients by organizing social outings, recreational activities, and educational opportunities.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Facilitated peer support groups to help clients connect with others.
Waitress
Sienas's Restaurante Pizzeria
01.2010 - 05.2010
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
- Complied with all company policies regarding uniform standards, punctuality, and professionalism.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Greeted new customers, discussed specials, and took drink orders.
Education
Certificate III in Health Services Assistance
Central Institute of Technology
Perth, WA04.2015
Skills
- Multitasking abilities
- Active listening
- Effective communication
- Teamwork
- positive attitude
- Dedication and reliability
- Confidence
- Attention to detail
Summary
I am a punctual, passionate, hardworking, organized and exceptionally reliable individual with with excellent customer service and communication skills. I communicate effectively with all colleagues and consumers. I am able to work effectively both individually and with in a team. I believe my personality traits, work experience and willingness to learn new skills will fit well for the role advertised
Timeline
Patient Care Assistant
East Metropolitan Health Service
01.2011 - Current
Support Worker
Rocky Bay
06.2010 - 12.2010
Waitress
Sienas's Restaurante Pizzeria
01.2010 - 05.2010
Certificate III in Health Services Assistance
Central Institute of Technology
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