Esperanza Smith
Launceston,TAS
Summary
Friendly. organized, responsible, hardworking person with experience of hospitality work. Adaptable to fast paced work and teamwork abilities. Reliable, motivated, ready to take on new challenges and dedicated to delivering positive customer experience.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Waitress
Basin cafe
West Launceston, Tas
02.2023 - Current
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Experience using coffee machine and knows how to make certain coffees.
- Provided assistance with closing tasks such as restocking supplies and cleaning equipment.
- Performed cashier duties such as taking payments, counting change, and issuing receipts.
- Organized take-out orders efficiently according to customer requests.
- Answered phone calls for reservations or takeout orders in a professional manner.
- Assisted other wait staff members in times of heavy customer traffic.
Kitchen Hand
Colonial Hotel
Launceston, Tas
07.2022 - 02.2023
- Swept and mopped floors to maintain cleanliness in the kitchen area.
- Cleaned and sterilized dishes, countertops, and utensils.
- Operated dishwashers to clean dishes and silverware.
- Cleaned dishes, pots, pans and utensils.
- Maintained a neat work station throughout shift hours.
Education
Kings Meadows High School
Kings Meadows TAS12-2023
Newstead Collage
Newstead, TASSkills
- Safe Food Handling
- Customer Service
- Greeting Guests
- Team Collaboration
- Menu Memorization
- Table Setting Arrangements
- Order Taking
- Dishwashing
- Trash Removal and Recycling
- Food Safety Knowledge
Certification
- food safety certificate
22/4/2023
Timeline
Waitress
Basin cafe
02.2023 - Current
Kitchen Hand
Colonial Hotel
07.2022 - 02.2023
Kings Meadows High School
Newstead Collage
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