Esperanza Burns
South Grafton ,NSW
Overview
1
1
Certification
7
7
years of professional experience
Work History
AIN - Support Worker
Whiddon Grafton
Grafton , NSW
2026.05 - Current
- Provided daily care and support for residents at Whiddon Grafton, enhancing their well-being.
- Followed safety protocols to ensure a secure environment for all.
- Collaborated with team members to address routine tasks and meet residents' needs effectively.
- Documented resident activities and reported any concerns to supervisors.
- Prepared nutritious meals for residents in the dining area.
- Participated in training sessions to improve caregiving skills and knowledge.
2IC Customer Service Manager
Fresh And Save
Grafton , NSW
2025.04 - 2026.05
- oversaw cash handling process, ensuring accurate financial reporting.
- facilitated communication between management and team member to enhance workflow efficiency.
- monitored compliance with safe standards and company policies within store operations.
- resolved customer inquiries and complaints promptly to uphold satisfaction levels.
- coordinated interdepartmental efforts to foster seamless workflow.
- provided training and guidance to new employees, promoting skill development.
- addressed customer issues swiftly, enhancing overall service quality.
Shift Manager
McDonald
Grafton , NSW
2019.03 - 2025.04
- supervised team members during peak hour to ensure efficient services.
- supervised team members during peak hour to ensure timely services.
- guided employees on operational methods to improve service delivery.
- trained new employees on operational procedures and customer service standards.
- managed inventory levels and ordered supplies to maintain stock availability.
- implemented safety protocols and maintained cleanliness throughout the restaurant.
- implemented safety protocols to maintain a clean and safe environment.
Skills
- Caregiving
- Nutritional planning
- Safety compliance
- Resident support
- Documentation management
- Team collaboration
- Team coordination
- Task prioritization
- Service quality
- Customer service
- Crew support
- Self motivation
Certification
- First Aid Certificate
- NDIS Certificate
- Fire Training Certificate
- Cert III - Individual Support In Aging And Disability
Timeline
AIN - Support Worker
Whiddon Grafton
2026.05 - Current
2IC Customer Service Manager
Fresh And Save
2025.04 - 2026.05
Shift Manager
McDonald
2019.03 - 2025.04