Esra Arslan
Melbourne,Australia
Summary
Experienced hospitality professional with over two years in restaurant management, specialising in reservations, staff supervision, and daily operations. Skilled in handling customer service, conflict resolution, and financial transactions, ensuring seamless service and guest satisfaction. Proficient in OpenTable and OrderMate POS, with a strong ability to optimize processes and lead teams in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Receptionist
Lancemore Crossley St.
Melbourne, Australia
03.2025 - Current
- Engaged in real estate appraisal process and determined current rental value of properties
- Analysed and prepared risk assessments of rental properties and prepared pertinent reports
- Provided consulting services to clients and engaged in contract operations
Waitress- Manager
La Camera Southgate
Melbourne, Australia
10.2022 - 03.2025
- Manage online booking system (OpenTable)
- Knowledge of Order mate POS system
- Closing of the restaurant (End day reports, balance all tills cash and credit card transactions)
- Resolve any customer issues regarding food and service
- Management of staff and restaurant
- Daily restaurant operations
Education
Diploma of Business -
Insight Academy
Melbourne, VICBachelor of Business Administration -
Akdeniz University
Antalya, TurkeySkills
- Hospitality Management
- Customer Service
- Reservations & POS Systems
- Financial Transactions
- Team Leadership
- Problem-Solving
Reference
- Joe Cannatelli
(Ex-Restaurant Manager, La Camera Southgate)
Phone: 0422 871 866
Email: joe@paninomisto.com.au
- Paul Scidone
(Current Restaurant Manager, La Camera Southgate)
Phone: 0408 102 439
Timeline
Receptionist
Lancemore Crossley St.
03.2025 - Current
Waitress- Manager
La Camera Southgate
10.2022 - 03.2025
Diploma of Business -
Insight Academy
Bachelor of Business Administration -
Akdeniz University
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