Esra Boylu
Cheltenham
Summary
Efficient LCL import agent with extensive experience in freight handling. Collaborative team player ensuring seamless operations and exceptional customer service. Strong communication skills and effective problem-solving abilities. Committed and dedicated, thriving in fast-paced environments and consistently contributing to team success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales/ Admin Support and Delivery Coordinator
Carroll Partners Pty Ltd
02.2023 - Current
- Maintained detailed records of all shipments, utilizing advanced database software systems for accurate reporting purposes.
- Inspected merchandise for damage and accuracy against order documents.
- Regularly communicated with customers regarding shipment updates and anticipated arrival times, fostering positive relationships built on trust and transparency.
- Consulted with customers about delivery and order preparation requests.
- Worked with vendors to schedule daily pickups and weekly deliveries.
- Actively participated in cross-functional meetings to provide input on ways to improve overall supply chain performance, leading to enhanced delivery efficiency and reduced costs.
- Coordinated with sales teams to prioritize and manage high-priority orders, resulting in increased customer satisfaction.
- Ensured compliance with all transportation regulations, maintaining up-to-date knowledge of industry standards and best practices.
LCL OPERATIONS COORDINATOR
TRANSITAINER LLC
05.2017 - 04.2018
- FAK shipments.
- Implemented troubleshooting, root cause analysis and issue resolution.
- Reduced shipment delays by proactively monitoring and resolving customs clearance issues.
- Reviewed invoices from suppliers and carriers for accuracy before processing payment transactions, avoiding potential financial discrepancies in accounting records.
- Collaborated with sales teams to ensure timely delivery of products, resulting in increased customer satisfaction.
- Maintained up-to-date knowledge of industry trends and regulations, ensuring continuous compliance in import operations.
- Provided exceptional customer service by addressing inquiries related to order status or shipment details promptly and professionally.
- Assisted in the development of annual budgets for import operations, ensuring adequate resource allocation to meet business objectives.
- Liaised with customs brokers to expedite shipments through port inspections and clearance processes.
- Managed relationships with overseas suppliers, fostering strong partnerships for long-term success.
- Coordinated shipments of product from country of origin to final destination by both air and land transport.
SALES REPRESENTATIVE
TESN INTERNATIONAL FREIGHT
05.2016 - 04.2017
- Checked shipment statuses and provided information to clients. - Distributed documentation to clients via email, fax and mail. - Enabling customs brokerage. - Draft invoices for import LCL shipments and send it to clients. - Write up quotations to clients with shipment details and prices. - Visit clients on a weekly basis. - Provide clients with relevant information about pricing.
- Managed relationships with key overseas suppliers, ensuring consistent quality and timely delivery of goods.
- Reduced shipping costs for the company by negotiating favorable contracts with carriers and freight forwarders.
- Demonstrated excellent problem-solving skills in addressing shipment delays, minimizing negative impacts on customer relationships and business operations.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Expanded customer base through cold calling, networking, and relationship building.
- Collaborated with cross-functional teams to identify and address customer needs.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
- Engaged in friendly conversation with customer to better uncover individual needs.
Education
BACHELOR OF INTERNATIONAL STUDIES/BUSINESS (DOUBLE DEGREE) -
VICTORIA UNIVERSITY
01.2016
CERTIFICATE OF TESOL -
CAMBRIDGE UNIVERSITY
01.2016
Skills
- CARGOWISE
- FAK documentation
- Registering shipments
- Microsoft office
- Customer service
- Delivery Tracking
- Schedule Coordination
- Shipping procedures
- Delivery monitoring
- Decision-Making
- Team Leadership
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Task Prioritization
- Self Motivation
References
PROVIDED UPON REQUEST
Certification
Provide cardiopulmonary resuscitation
Provide basic emergency life support
Provide First Aid
Languages
Turkish
Native or Bilingual
Timeline
Sales/ Admin Support and Delivery Coordinator
Carroll Partners Pty Ltd
02.2023 - Current
LCL OPERATIONS COORDINATOR
TRANSITAINER LLC
05.2017 - 04.2018
SALES REPRESENTATIVE
TESN INTERNATIONAL FREIGHT
05.2016 - 04.2017
BACHELOR OF INTERNATIONAL STUDIES/BUSINESS (DOUBLE DEGREE) -
VICTORIA UNIVERSITY
CERTIFICATE OF TESOL -
CAMBRIDGE UNIVERSITY
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