Summary
Overview
Work History
Education
Skills
Timeline
Generic

Esra Meydan

Sydney,NSW

Summary

Thanks to the in-depth experience I gained in the cafe sector over three years, I adopted a dynamic service approach that always prioritizes customer satisfaction. Even during busy times, I demonstrated remarkable success by delivering excellent service, highlighting my teamwork and personal skills.

Overview

7
7
years of professional experience

Work History

Barista

Bayram Efendi Osmanlı Kahvecisi
Kocaeli, Turkıye
01.2019 - 01.2020

Key Responsibilities:

  • Preparing espresso and other coffee-based drinks for customers.
  • Ensuring daily maintenance and cleaning of cafe equipment.
  • Taking and efficiently serving customer orders accurately.
  • Delivering high-standard service to ensure customer satisfaction.
  • Conducting stock checks and assisting in ordering supplies as needed.
  • Participating in training to enhance my coffee knowledge and learn new coffee preparation techniques.

Skills and Qualifications:

  • Strong customer service skills and a positive attitude.
  • Familiarity with basic barista equipment and simple coffee preparation techniques.
  • Excellent communication skills and the ability to work well within a team.
  • A quick learner with a desire to apply new knowledge.
  • Adherence to basic hygiene and cleanliness standards.
  • Good time management and organizational skills.

Waiter

Bayram Efendi Osmanlı Kahvecisi
Kocaeli , Turkıye
11.2017 - 12.2019

Key Responsibilities:

  • Informing customers about the menu, taking orders, and making recommendations.
  • Accurately and promptly conveying orders to the kitchen team.
  • Efficiently managing food and beverage service.
  • Maintaining table cleanliness and setup.
  • Professionally handling and resolving customer complaints.
  • Managing daily cash transactions and preparing sales reports.
  • Training and mentoring new staff.

Skills and Qualifications:

  • Strong customer service skills with a focus on customer satisfaction.
  • Excellent communication and interpersonal skills.
  • Ability to manage multiple tasks and work in high-paced environments.
  • Attention to detail, problem-solving, and decision-making abilities.
  • Basic knowledge of food and beverages.
  • Team player with the ability to also work independently.

Assistant Waiter

Bayram Efendi Osmanlı Kahvecisi
Corum, Turkiye
06.2017 - 09.2024

Key Responsibilities:

  • Assisting the lead waiter in the order-taking and serving process.
  • Providing customers with information about the menu and serving beverages.
  • Cleaning, setting up, and preparing tables for customers.
  • Facilitating communication between the kitchen and the service area.
  • Keeping service equipment clean and organized.
  • Addressing customer complaints and requests with suitable solutions.
  • Managing stock levels and ordering supplies as needed.

Skills and Qualifications:

  • Strong customer service and communication skills.
  • Ability to work quickly and efficiently, managing multiple tasks.
  • Teamwork orientation with the ability to collaborate effectively.
  • Basic knowledge of food and beverages.
  • Attention to detail and a meticulous approach.
  • Flexibility to adapt to varying work hours.

Education

Bachelor's Degree - Public Relations And Publicity

Kocaeli University
Turkiye
06-2021

Skills

  • Order Accuracy
  • Menu knowledge
  • Food safety understanding
  • Menu Recommendations

Timeline

Barista

Bayram Efendi Osmanlı Kahvecisi
01.2019 - 01.2020

Waiter

Bayram Efendi Osmanlı Kahvecisi
11.2017 - 12.2019

Assistant Waiter

Bayram Efendi Osmanlı Kahvecisi
06.2017 - 09.2024

Bachelor's Degree - Public Relations And Publicity

Kocaeli University
Esra Meydan