Thanks to the in-depth experience I gained in the cafe sector over three years, I adopted a dynamic service approach that always prioritizes customer satisfaction. Even during busy times, I demonstrated remarkable success by delivering excellent service, highlighting my teamwork and personal skills.
Overview
7
7
years of professional experience
Work History
Barista
Bayram Efendi Osmanlı Kahvecisi
Kocaeli, Turkıye
01.2019 - 01.2020
Key Responsibilities:
Preparing espresso and other coffee-based drinks for customers.
Ensuring daily maintenance and cleaning of cafe equipment.
Taking and efficiently serving customer orders accurately.
Delivering high-standard service to ensure customer satisfaction.
Conducting stock checks and assisting in ordering supplies as needed.
Participating in training to enhance my coffee knowledge and learn new coffee preparation techniques.
Skills and Qualifications:
Strong customer service skills and a positive attitude.
Familiarity with basic barista equipment and simple coffee preparation techniques.
Excellent communication skills and the ability to work well within a team.
A quick learner with a desire to apply new knowledge.
Adherence to basic hygiene and cleanliness standards.
Good time management and organizational skills.
Waiter
Bayram Efendi Osmanlı Kahvecisi
Kocaeli , Turkıye
11.2017 - 12.2019
Key Responsibilities:
Informing customers about the menu, taking orders, and making recommendations.
Accurately and promptly conveying orders to the kitchen team.
Efficiently managing food and beverage service.
Maintaining table cleanliness and setup.
Professionally handling and resolving customer complaints.
Managing daily cash transactions and preparing sales reports.
Training and mentoring new staff.
Skills and Qualifications:
Strong customer service skills with a focus on customer satisfaction.
Excellent communication and interpersonal skills.
Ability to manage multiple tasks and work in high-paced environments.
Attention to detail, problem-solving, and decision-making abilities.
Basic knowledge of food and beverages.
Team player with the ability to also work independently.
Assistant Waiter
Bayram Efendi Osmanlı Kahvecisi
Corum, Turkiye
06.2017 - 09.2024
Key Responsibilities:
Assisting the lead waiter in the order-taking and serving process.
Providing customers with information about the menu and serving beverages.
Cleaning, setting up, and preparing tables for customers.
Facilitating communication between the kitchen and the service area.
Keeping service equipment clean and organized.
Addressing customer complaints and requests with suitable solutions.
Managing stock levels and ordering supplies as needed.
Skills and Qualifications:
Strong customer service and communication skills.
Ability to work quickly and efficiently, managing multiple tasks.
Teamwork orientation with the ability to collaborate effectively.
Basic knowledge of food and beverages.
Attention to detail and a meticulous approach.
Flexibility to adapt to varying work hours.
Education
Bachelor's Degree - Public Relations And Publicity
Kocaeli University
Turkiye
06-2021
Skills
Order Accuracy
Menu knowledge
Food safety understanding
Menu Recommendations
Timeline
Barista
Bayram Efendi Osmanlı Kahvecisi
01.2019 - 01.2020
Waiter
Bayram Efendi Osmanlı Kahvecisi
11.2017 - 12.2019
Assistant Waiter
Bayram Efendi Osmanlı Kahvecisi
06.2017 - 09.2024
Bachelor's Degree - Public Relations And Publicity
Kocaeli University
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