Essah Sharma
Kalkallo,VIC
Summary
Throughout the years, I have extensive customer service experience and work well in teams as well as independently. My experience is of but not limited to retail customer service and have also worked as an admin officer/receptionist for a Japanese company based in Sydney.
Overview
20
20
years of professional experience
Work History
Model/Actor
solo
melbourne, vic
03.2023 - Current
- Participated in fashion shows to showcase designer collections.
- Attended photoshoots and modeled garments for catalogues, magazines, websites, and other print media.
- Posed for photo shoots in various styles and themes.
- Collaborated with photographers to create visually appealing images.
- Followed direction from creative teams during shoots and events.
- Maintained a professional appearance and demeanor on set.
- Adapted quickly to changing environments and creative concepts.
- Attended casting calls, fittings, shows and shoots.
- Traveled to different locations for photoshoots when required.
- Arrived early for shoots to give extra time for hair, makeup, and styling.
- Increased social media presence to promote specific brands and products.
Nurse
uniting aged care
richmond
01.2023 - 09.2024
- Monitored vital signs and reported changes to healthcare team promptly.
- Recorded patient condition, vital signs, recovery progress and medication side effects.
- Educated residents and families on health management and wellness practices.
- Assisted in daily living activities, promoting independence and dignity.
- Maintained accurate patient records in compliance with regulatory standards.
- Ensured a safe, clean environment by adhering to infection control measures.
- Maintained a safe environment for both staff and patients through adherence to safety protocols.
- Used sterile techniques to prepare patients for procedures.
Barista Manager
uniting
richmond
01.2022 - 01.2023
- Managed daily operations of high-volume coffee shop environment.
- Managed barista staff, ensuring proper training and scheduling.
- Trained and mentored new baristas on coffee preparation techniques.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Greeted customers at front counter, answering questions and inputting specialty coffee orders into POS system.
- Handled customer inquiries and resolved complaints promptly.
- Assisted with customer inquiries, complaints, and handled escalated issues in a professional manner.
- Ensured compliance with health and safety regulations in the café.
- Oversaw inventory management and restocked supplies efficiently.
- Collaborated with suppliers to source quality coffee beans and pastries.
- Developed staff schedules to optimize coverage during peak hours.
- Maintained cleanliness and organization of work areas consistently.
Receptionist/Sales Assistant/Admin officer
TOTO NSW
Rosebery, Australia
07.2015 - 05.2020
- Answering phone calls and enquiries from the customers, contractors and suppliers.
- Data entry and managing electronic records as well as processing invoices.
- Handling customers complaints and feedback in timely manner.
- Assisting with customer enquiries online, by phone and face-to-face.
- Providing orientation to the new team members.
- Fulfil all the duties of open and close of business.
- Responding to client enquiries via email and telephone in timely manner.
- P O S
- Maintaining the cleanliness of the work place.
Customer Service (Team Leader)
Woolworths Supermarket
Sydney, Australia
12.2011 - 06.2015
- Preparing customer orders.
- Providing best customer service and offer assistance.
Customer Service/barista
cafe
01.2006 - 06.2010
- General maintenance and cleaning duties.
- Staff supervision and training for new recruits.
- Ordering and maintaining stocks.
- Responding to any customer feedback, queries, and complaints.
- Ensuring that we have sufficient supplies needed to maintain the daily menu.
- Prepare and cook to maintain the daily menu.
- Supervise the café workers in their work.
- Assist in planning and other operational practices required for functions.
- Open and close café.
- Floor management.
- Prepared and served a variety of coffee beverages.
- Maintained cleanliness of the café and equipment.
- Assisted customers with menu selections and recommendations.
- Operated coffee machines and brewing equipment efficiently.
- Handled cash register transactions accurately and promptly.
- Trained new baristas on café procedures and standards.
- Collaborated with team members to ensure smooth operations.
- Managed inventory levels of coffee beans and supplies effectively.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Operated cash registers to process customer payments.
- Provided excellent customer service by responding to inquiries quickly and professionally.
Education
Advance diploma - business management
Lamart Collage of Technology
Sydney, NSWRSA and RCG Licence -
First Aid Certificate -
Barista Certificate -
Skills
- Customer Care
- Customer Support
- Call Centre
- Admin Assistant
- Admin Officer
- Front Desk Assistant
- Runway presentation
- Customer service
- Team collaboration
- Time management
- Social media engagement
- Trend awareness
- Fashion modeling
- Effective communication
- Problem solving
- Critical thinking
- Adaptability to feedback
- Conflict resolution
- Fashion show preparation
- Fit modeling
- Makeup application
- Media training
- Audition preparation
- Wardrobe styling
- Personal grooming
- Fashion sense
References
Will be provided on request.
W W C C Number
WWC1648991E
Timeline
Model/Actor
solo
03.2023 - Current
Nurse
uniting aged care
01.2023 - 09.2024
Barista Manager
uniting
01.2022 - 01.2023
Receptionist/Sales Assistant/Admin officer
TOTO NSW
07.2015 - 05.2020
Customer Service (Team Leader)
Woolworths Supermarket
12.2011 - 06.2015
Customer Service/barista
cafe
01.2006 - 06.2010
Advance diploma - business management
Lamart Collage of Technology