Essam Bekhit
Bellambi,Australia
Summary
I am interested in the position of General Assistant as it will expand my knowledge to cover various sectors in Wollongong Tourist Parks.
Overview
2
2
years of professional experience
Work History
Customer Service Assisstant
Bulli Tourist Park
Wollongong, NSW
11.2023 - Current
- Dealing with customers via telephone and face-to-face.
- Providing positive interactions with customers while aligning to
the Council values and relevant policies. - Providing and receiving feedback within the team and the
management in a constructive way. - Working on Newbook Reservation Management System.
- Covering ground shifts at Bulli and Corrimal Tourist Parks.
- Doing multiple tasks including mowing, edging, whipping snipper, laying turf, cleaning debris all around the park.
- Using a wide variety of tools and equipment needed for ground maintenance. Placing laundry orders.
Customer Service and Barista
CHEMIST WAREHOUSE
Nowra, NSW
01.2022 - 01.2022
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Received and accurately processed customer payments.
- Supporting day-to-day operations.
English/Dutch Tour Leader
IN TRAVCO TRAVEL AGENCY
- Logistic management of all aspects of programs including accommodation and transportation
- Organizing and leading excursion for groups of 45 guests and ensuring personalized customer satisfaction
- Preparing and giving presentations in English and Dutch.
English/Dutch Tour Leader
FLASH TOURS COMPANY
- Logistic management of all aspects of programs including accommodation and transportation
- Organizing and leading excursion for groups of 45 guests and ensuring personalized customer satisfaction
- Preparing and giving presentations in English and Dutch.
Call-Center Services Supervisor
IP GLOBAL NET BELGIUM
- Monitoring of performance to ensure quality outcomes
- Project coordination and logistical support between call centers located in Egypt and Belgium
- Coaching and Training of Call-center Agents.
Education
Bachelor of Tourism And Hotel Management -
EL MINIA UNIVERSITY - EGYPT
01.1998
Skills
- Interpersonal communication skills
- Problem resolution focus
- Multitasking and time management
- Flexible and adaptive
- Complaint Handling
- Documentation And Reporting
- Complaint resolution
- Speaking English, Dutch, Arabic and a bit of German
Coursework
- AMADEUS SAE TICKETING COURSE, SAE EGYPT, 2014
- DUTCH LANGUAGE COURSE, DELFT UNIVERSITY
References
- John Bolous, Chemist Warehouse Manager, 0404280997
- Holly Grigg, Cafe Manager, 0447755739
- Michael Shafik, Tour-Operator Manager, Flash Tours Company, (+2) 01003109045
Timeline
Customer Service Assisstant
Bulli Tourist Park
11.2023 - Current
Customer Service and Barista
CHEMIST WAREHOUSE
01.2022 - 01.2022
English/Dutch Tour Leader
IN TRAVCO TRAVEL AGENCY
English/Dutch Tour Leader
FLASH TOURS COMPANY
Call-Center Services Supervisor
IP GLOBAL NET BELGIUM
Bachelor of Tourism And Hotel Management -
EL MINIA UNIVERSITY - EGYPT
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