Essam Bekhit
Bellambi,Australia
Summary
I am interested in the position of General Assistant as it will expand my knowledge to cover various sectors in Wollongong Tourist Parks.
Overview
2
2
years of professional experience
Work History
Customer Service Assisstant
Bulli Tourist Park
Wollongong, NSW
11.2023 - Current
- Dealing with customers via telephone and face-to-face.
- Providing positive interactions with customers while aligning to
the Council values and relevant policies. - Providing and receiving feedback within the team and the
management in a constructive way. - Working on Newbook Reservation Management System.
- Covering ground shifts at Bulli and Corrimal Tourist Parks.
- Doing multiple tasks including mowing, edging, whipping snipper, laying turf, cleaning debris all around the park.
- Using a wide variety of tools and equipment needed for ground maintenance. Placing laundry orders.
Customer Service and Barista
CHEMIST WAREHOUSE
Nowra, NSW
01.2022 - 01.2022
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Received and accurately processed customer payments.
- Supporting day-to-day operations.
English/Dutch Tour Leader
IN TRAVCO TRAVEL AGENCY
- Logistic management of all aspects of programs including accommodation and transportation
- Organizing and leading excursion for groups of 45 guests and ensuring personalized customer satisfaction
- Preparing and giving presentations in English and Dutch.
English/Dutch Tour Leader
FLASH TOURS COMPANY
- Logistic management of all aspects of programs including accommodation and transportation
- Organizing and leading excursion for groups of 45 guests and ensuring personalized customer satisfaction
- Preparing and giving presentations in English and Dutch.
Call-Center Services Supervisor
IP GLOBAL NET BELGIUM
- Monitoring of performance to ensure quality outcomes
- Project coordination and logistical support between call centers located in Egypt and Belgium
- Coaching and Training of Call-center Agents.
Education
Bachelor of Tourism And Hotel Management -
EL MINIA UNIVERSITY - EGYPT
01.1998
Skills
- Interpersonal communication skills
- Problem resolution focus
- Multitasking and time management
- Flexible and adaptive
- Complaint Handling
- Documentation And Reporting
- Complaint resolution
- Speaking English, Dutch, Arabic and a bit of German
Coursework
- AMADEUS SAE TICKETING COURSE, SAE EGYPT, 2014
- DUTCH LANGUAGE COURSE, DELFT UNIVERSITY
References
- John Bolous, Chemist Warehouse Manager, 0404280997
- Holly Grigg, Cafe Manager, 0447755739
- Michael Shafik, Tour-Operator Manager, Flash Tours Company, (+2) 01003109045
Timeline
Customer Service Assisstant
Bulli Tourist Park
11.2023 - Current
Customer Service and Barista
CHEMIST WAREHOUSE
01.2022 - 01.2022
English/Dutch Tour Leader
IN TRAVCO TRAVEL AGENCY
English/Dutch Tour Leader
FLASH TOURS COMPANY
Call-Center Services Supervisor
IP GLOBAL NET BELGIUM
Bachelor of Tourism And Hotel Management -
EL MINIA UNIVERSITY - EGYPT
Similar Profiles
Pohiri Ryder-GemmellPohiri Ryder-Gemmell
Cleaner/Administrative Assistant at Echo Beach Tourist ParkCleaner/Administrative Assistant at Echo Beach Tourist Park
Marie StubbeMarie Stubbe
Housekeeping and Night Management at Halls Gap Lakeside Tourist ParkHousekeeping and Night Management at Halls Gap Lakeside Tourist Park
Sharyn PorterSharyn Porter
Caravan Park Manager at Griffith Tourist Caravan ParkCaravan Park Manager at Griffith Tourist Caravan Park
Gurpreet KaurGurpreet Kaur
Personal Carer Assistant at Advance nursingPersonal Carer Assistant at Advance nursing
Nigel HiltonNigel Hilton
School Learning Support Officer at Figtree High SchoolSchool Learning Support Officer at Figtree High School