Esteban Garcia

As an Operations Supervisor I support the Operations Shift Manager to drive innovation and execution in transportation networks. I am driven to motivate a team of individuals to meet targets and productivity expectations in line with company goals. I take responsibility for tracking the attendance and work flow of that team and work alongside the Operations Shift Manager to highlight and rectify issues as they arise.

My key job responsibilities:

- Support in the development of a strong culture of health and safety practices and initiatives through the compliance with legislation and policy.

- Support daily management of department duties.

- Deputies for the Operations Shift Manager as required.

- Carry out debriefs of all staff and ensure that paperwork is accurately and fully completed.

- Carry out duties in accordance with Standard Operating Procedures (SOPs.)

- Assign work to staff as required to support the workflow and daily metrics.

- Support the Operations Shift Manager by ensuring there is sufficient resourcing for your function including call outs for training needs, absence and performance management, coaching and continuous monitoring of department productivity.

- Assist with the training of new associates to ensure they have the right knowledge to carry out tasks required.

- Assist the Operations Shift Manager with tracking, trending and reporting of departmental metrics.

- Assist the Operations Shift Manager in analyzing and understanding the reasons behind success and failure in meeting departmental and Delivery Station goals.

- Tracking and reporting of hours and schedules for Associates.

- Follow up and solve process-related area issues as required.

- Ensure equipment defect reporting is completed to a high standard.