Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
Estefania Alfaro

Estefania Alfaro

Melbourne,VIC

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Brings top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.

Overview

6
6
years of professional experience

Work History

Corporate Food and Beverage Attendant

Atlantic Group
09.2022 - Current
  • Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
  • Maintained clean and organized venues and facilities to comply with hygiene and health regulations.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
  • Provided guests with information about menu items, specials and promotions to provide quality service.
  • Greeted and seated guests to provide friendly and welcoming experience.
  • Maintained stock levels of cups, lids, straws, and condiments throughout shift.
  • Arranged tables and chairs for special occasions and events.
  • Set up linens, silverware according to table layout, replenished stock and assist with final details prior to events.

Administrative Assistant Intern

National Institute Of Migration
04.2022 - 07.2022
  • Assisted with organization and maintenance of office filing system for easy retrieval of information.
  • Maintained confidentiality and security of sensitive information to protect privacy and security of data.
  • Prepared and edited documents and reports for quality and accuracy.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and data collection.
  • Continually kept documentation updated using information tracking software.

Spanish-English Translator

Documentary Center Of Ibero-American Literature
02.2021 - 02.2022
  • Reviewed translated content for cultural sensitivity and use of universal Spanish.
  • Molded translation to reflect intended meaning and audience reading level.
  • Translated and adapted social messaging, online content and marketing collateral.
  • Maintained message content, tone, and emotion as closely as possible.
  • Reviewed, edited, proofread and translated documents for accuracy.
  • Translated website content from Spanish to English.

Customer Service Representative

Alorica Inc.
11.2018 - 02.2019
  • Assisted customers with English-language inquiries in a timely and professional manner.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Updated account information to maintain customer records.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Met customer call guidelines for service levels, handle time and productivity.

Retail Sales Associate

Beauty Distributor Of Julio Le Coiffure
09.2017 - 06.2018
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Answered questions about store policies and addressed customer concerns.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Managed cash register after end of shift to balance and record accurate transactions.
  • Listened to customer needs and desires to identify and recommend optimal products.

Education

Bachelor of Arts - Political And International Studies

University of Melbourne
Parkville, VIC
08.2024

Skills

  • Intermediate knowledge of Microsoft Office Software
  • RSA
  • Reception and Costumer Service
  • Call Center Operations
  • Computer Proficiency
  • Policy and Procedure Adherence
  • Positive Customer Engagement
  • Attention to detail and confidentiality
  • Ability to work autonomously
  • Teamwork and Collaboration
  • Flexibility and adaptability

References

 

Nikhil Nischal- General Operation Manager of Atlantic Group

0430 308 454

Timeline

Corporate Food and Beverage Attendant

Atlantic Group
09.2022 - Current

Administrative Assistant Intern

National Institute Of Migration
04.2022 - 07.2022

Spanish-English Translator

Documentary Center Of Ibero-American Literature
02.2021 - 02.2022

Customer Service Representative

Alorica Inc.
11.2018 - 02.2019

Retail Sales Associate

Beauty Distributor Of Julio Le Coiffure
09.2017 - 06.2018

Bachelor of Arts - Political And International Studies

University of Melbourne

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Estefania Alfaro