Estefania Chertudi
Sharon,QLD
Summary
Adept at multitasking and problem-solving, I significantly enhanced guest satisfaction at Splitters Farm by expertly managing reservations and resolving complaints, showcasing exceptional communication and customer service skills. My collaborative efforts across various roles have consistently improved operational efficiency and team performance, demonstrating a strong ability to adapt and thrive in dynamic environments.
Overview
6
6
years of professional experience
Work History
Guest Service Consultant
Splitters Farm
04.2024 - Current
- Newbook booking system
- Booking management in a campground and glamping tents.
- Resolved guest complaints professionally, resulting in positive feedback and recommendations.
- Collaborated with team members to ensure seamless coordination of guest services across departments.
- Coordinated special requests for events or accommodations, creating memorable experiences for guests.
- Managed reservations accurately, preventing overbooking issues and ensuring smooth arrivals for all guests.
- Provide safety instructions for an animals farm stay.
- Coordinate tours around the farm.
Cellar Hand
IDL
02.2024 - 04.2024
- Assisted with grape processing at harvest time, ensuring high-quality raw materials for wine production.
- Supported the winemaking team in achieving desired production schedules by assisting with equipment setup, breakdown, and thorough sanitation procedures.
- Ensured timely completion of winemaking tasks by effectively managing and prioritizing workloads during harvest season.
- Cleaning, tracking, racking and blend experienced during a high season.
Tour Operations Manager
VOS APS
11.2022 - 10.2023
- Coordinated groups up tp 50 pax, including transportation, flights, accommodation, tourleader, meals, etc.
- Tourleader manager. Contracts, salary, job offered, flights, accommodation, meals.
- Developed comprehensive itineraries for visitors that showcased the best of local attractions, maximizing their enjoyment during their stay.
- Collaborated with local businesses to promote regional attractions, boosting tourism revenue for the area.
- Implemented successful event planning initiatives that attracted large crowds and generated positive publicity.
- Coordinated transportation logistics for guests, ensuring seamless travel experiences during their visits to the region.
Housekeeping Supervisor
Regoring Til Dig ApS
04.2022 - 10.2022
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
- Adapted quickly to changing priorities or emergencies in order to maintain seamless daily operations without compromising guest experience or satisfaction.
Waitress
Donatos's Cafe
09.2021 - 03.2022
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Housekeeper
Anne Bloom Stead & Service
10.2019 - 09.2020
- Cleaned different areas: Houses, office, Gym, stairs, windows, Hotel rooms.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Forklift Driver
EastPack - Washer Rd
04.2019 - 07.2019
- Loaded and unloaded trucks with precision, minimizing damage to products during transport.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Safely transported valuable goods while adhering to safety protocols and procedures.
- Improved warehouse efficiency by expertly operating forklifts to move, stack, and organize materials in a high kiwi season.
Cellar Hand
New Zealand Winnery
02.2019 - 04.2019
- Assisted with grape processing at harvest time, ensuring high-quality raw materials for wine production.
- Supported the winemaking team in achieving desired production schedules by assisting with equipment setup, breakdown, and thorough sanitation procedures.
- Facilitated smooth barrel transfers by operating forklifts safely and efficiently, minimizing product loss during transportation.
- Contributed to the production of award-winning wines by assisting with blending, racking, and bottling procedures.
- Increased operational efficiency by meticulously tracking inventory levels of bottles, barrels, chemicals, labels, corks while maintaining accurate records for easy access when required.
- Cleaning, tracking, racking, and blend.
Education
Bachelor of Arts - Photography
Escuela De Arte N1 San Antonio De Areco
Buenos Aires, Argentina12.2015
Skills
- Strong empathy
- Exceptional communication
- Stress Tolerance
- Customer Service
- Flexible Schedule
- Teamwork and Collaboration
- Problem-solving abilities
- Multitasking Abilities
Photography
-
Additional Information
I am willing to do any certificate that is requested to improve my professionalism and commitment to work.
Languages
Spanish
Native or Bilingual
English
Full Professional
Italian
Limited Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Photography
Travels
Drone
Running
Hockey
Timeline
Guest Service Consultant
Splitters Farm
04.2024 - Current
Cellar Hand
IDL
02.2024 - 04.2024
Tour Operations Manager
VOS APS
11.2022 - 10.2023
Housekeeping Supervisor
Regoring Til Dig ApS
04.2022 - 10.2022
Waitress
Donatos's Cafe
09.2021 - 03.2022
Housekeeper
Anne Bloom Stead & Service
10.2019 - 09.2020
Forklift Driver
EastPack - Washer Rd
04.2019 - 07.2019
Cellar Hand
New Zealand Winnery
02.2019 - 04.2019
Bachelor of Arts - Photography
Escuela De Arte N1 San Antonio De Areco
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