ALEX HAKIZIMANA
Truganina,VIC
Summary
Dedicated to serving individuals with special needs with utmost respect and consideration. Deep passion to help guide clients to their full potential. Monitor behaviors of clients and encourage them to participate in appropriate activities as noted within the plan of care. Expertly leads individual and group activities to encourage learning and develop social interaction skills. Support day-to-day program operations with expertise in records management and resource coordination. Skillfully meet diverse needs and address issues to maintain efficiency and program outreach. Demonstrated success in building long-lasting relationships.
Overview
10
10
years of professional experience
Work History
Social and Community Services
Ability Support Plus
Werribee South, VIC
06.2022 - Current
- Used coordination and planning skills to achieve results according to schedule.
- Carried out day-to-day duties accurately and efficiently.
- Delivered services to customer locations within specific timeframes.
- Developed and maintained courteous and effective working relationships.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Resolved problems, improved operations and provided exceptional service.
- Participated in team-building activities to enhance working relationships.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Actively listened to customers' requests, confirming full understanding before addressing concerns
Disability Support Worker
Help At Hand Support Services
Bundoora, VIC
10.2021 - Current
- Prepared nutritious meals to meet the individual dietary needs of clients.
- Drove clients safely to social activities and appointments.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
- Checked medication schedules and patient needs to enforce medication administration standards team-wide.
- Provided high level of physical support by lifting, adjusting and moving clients.
- Kept detailed daily logs with care actions, patient behaviors and incidents.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
- Documented case notes daily and coordinated follow-up for seamless case management.
TIS National Interpreter
TIS NATIONAL INTERPRETER (Department of Home Affairs)
Melbourne, Australia
08.2019 - Current
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another
- Followed ethical codes to protect the confidentiality of patient medical information
- Maintained message content, tone, and emotion as closely as possible
- Attended training programs to improve professional knowledge and interpretation skills.
- Facilitated communication between law enforcement personnel and individuals involved in crimes such as witnesses, persons of interest, and suspects.
- Translated procedural information to facilitate understanding between doctors and patients.
- Served as a medical interpreter for patients and staff clinical encounters by delivering accurate, skilled interpretations to facilitate effective communications.
Disability Support Worker
Empowering Options
Melbourne, VIC
01.2021 - 10.2021
- Engaged in professional networking to maintain strong relationships with communications and media professionals to drive partnerships and effective dissemination of mass communications.
- Drove clients safely to social activities and appointments.
- Prepared nutritious meals to meet individual dietary needs for clients.
- Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
Support Worker
Orygen Youth Health
Melbourne, Victoria
12.2019 - 06.2021
- Served as a medical interpreter for patients and staff clinical encounters by delivering accurate, skilled interpretations to facilitate effective communications.
- Actively listen to customers' requests, confirming full understanding before addressing concerns.
- Maintained message content, tone, and emotion as closely as possible.
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
- Documented daily activities, behaviors, and incidents for permanent record.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Arranged transportation and accompany patients to doctors' offices or errands.
- Helped with home management tasks such as preparing meals, grocery shopping, and cleaning.
- Kept clients engaged in social networks and communities for personal health and growth.
Research Assistant
Monash University, Caulfield Campus
Caulfield East, VIC
06.2013 - 01.2015
- Encouraged youth clients to develop their own activities and leadership skills through group discussions.
- Scheduled and accompanied youth clients to outside appointments such as therapy sessions, medical appointment social outings.
- Completed necessary reports and documentation to maintain thorough, accurate case records.
- Consulted with parents, teachers, and other school personnel to determine the causes of problems such as truancy and misbehavior.
- Assisted families in developing and maintaining a support network by identifying and utilizing community resources and services.
- Worked with clients to improve life choices and maximize the benefits of programs.
- Validated incoming data to check information accuracy and integrity while independently locating and correcting concerns
Education
ADVANCE DIPLOMA OF COMMUNITY SECTOR MANAGEMENT - Family And Community Services
National Career Institute
Melbourne, VIC08.2022
Certificate IV - Disability Studies
NATIONAL CAREER INSTITUTE
Melbourne, VIC05.2021
DIPLOMA OF COMMUNITY SERVICES - Family And Community Services
NATIONAL BUSINESS ACADEMY
VICTORIA04.2020
DIPLOMA - Early Childhood Education and Care
Job Training Institute
Sunshine, VIC, Australia2017
Skills
- Cultural awareness
- Valid full license
- Daily living support
- Social Services
- Emotional Support
- Case Management
- Support worker
- Excellent work ethic
REFEREES
1: Paul Kligerman
Position: Supervisor
Contact: 0422374080
2: Nabila Azougga
Position: Employment Mentor
OCT
Contact: 0478435071 / 0399740833
4: Beatrice Bitanga
Position: Director
Contact: 0393230650 / 0412520276
Timeline
Social and Community Services
Ability Support Plus
06.2022 - Current
Disability Support Worker
Help At Hand Support Services
10.2021 - Current
Disability Support Worker
Empowering Options
01.2021 - 10.2021
Support Worker
Orygen Youth Health
12.2019 - 06.2021
TIS National Interpreter
TIS NATIONAL INTERPRETER (Department of Home Affairs)
08.2019 - Current
Research Assistant
Monash University, Caulfield Campus
06.2013 - 01.2015
ADVANCE DIPLOMA OF COMMUNITY SECTOR MANAGEMENT - Family And Community Services
National Career Institute
Certificate IV - Disability Studies
NATIONAL CAREER INSTITUTE
DIPLOMA OF COMMUNITY SERVICES - Family And Community Services
NATIONAL BUSINESS ACADEMY
DIPLOMA - Early Childhood Education and Care
Job Training Institute
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