Estella Kouedjin
Belmont,WA
Summary
I have a customer service-oriented background with 8 years of customer service experience, Because of familiarity with being in a customer focused role I am able to take initiative without being asked. Natural team player and reliable employee with experience in the airline industry. organised and dependable candidate successful at managing multiple priorities with a positive attitude and willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Cabin Crew Member
QantasLink
04.2022 - Current
- Followed company regulations and rules to promote safe environment for travellers and employees.
- Received regular recognition from fellow crew and managers based on excellent customer service.
- Accomplished multiple positive standards forms from Supervisors and managers due to my ability to go above and beyond.
- Cleaned and serviced aircraft cabin, galleys and lavatories.
- Attended regular training on emergency and safety procedures.
Customer Service Representative
Kmart
01.2020 - 11.2021
- Increased customer satisfaction by answering inquiries and suggestions courteously and professionally.
- Increased sales by promoting company products..
- Answered constant flow of customer calls with minimal wait times.
- Product replenishment and rotation
Hospitality Worker
Restaurant
02.2015 - 04.2022
- Increased company sales by promoting food products.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Trained new employees and ensured employees follow proper company procedures.
- Reduced risks by maintaining clean and organised work environment.
Receptionist
VD Lounge Bar
2021 - 2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Performed tasks efficiently while using proper time management skills.
Education
Certificate III In Aviation
South Metropolitan Tafe
WA07.2020
High School Diploma -
Belmont City College
WA10.2018
Certificate III in Tourism
Belmont City College
WA02.2017
Certificate I in Hospitality
Belmont City College
10.2016
Skills
- Reliable and Motivated
- Adaptability
- Natural Team Player
- Communicate Clearly
- Empathy And Patience
- Critical Thinking
- Initiative
- Attention To Detail
Timeline
Cabin Crew Member
QantasLink
04.2022 - Current
Customer Service Representative
Kmart
01.2020 - 11.2021
Hospitality Worker
Restaurant
02.2015 - 04.2022
Receptionist
VD Lounge Bar
2021 - 2022
Certificate III In Aviation
South Metropolitan Tafe
High School Diploma -
Belmont City College
Certificate III in Tourism
Belmont City College
Certificate I in Hospitality
Belmont City College