Estella Kouedjin
Belmont,WA
Summary
I have a customer service-oriented background with 8 years of customer service experience, Because of familiarity with being in a customer focused role I am able to take initiative without being asked. Natural team player and reliable employee with experience in the airline industry. organised and dependable candidate successful at managing multiple priorities with a positive attitude and willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Cabin Crew Member
QantasLink
04.2022 - Current
- Followed company regulations and rules to promote safe environment for travellers and employees.
- Received regular recognition from fellow crew and managers based on excellent customer service.
- Accomplished multiple positive standards forms from Supervisors and managers due to my ability to go above and beyond.
- Cleaned and serviced aircraft cabin, galleys and lavatories.
- Attended regular training on emergency and safety procedures.
Customer Service Representative
Kmart
01.2020 - 11.2021
- Increased customer satisfaction by answering inquiries and suggestions courteously and professionally.
- Increased sales by promoting company products..
- Answered constant flow of customer calls with minimal wait times.
- Product replenishment and rotation
Hospitality Worker
Restaurant
02.2015 - 04.2022
- Increased company sales by promoting food products.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Trained new employees and ensured employees follow proper company procedures.
- Reduced risks by maintaining clean and organised work environment.
Receptionist
VD Lounge Bar
2021 - 2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Performed tasks efficiently while using proper time management skills.
Education
Certificate III In Aviation
South Metropolitan Tafe
WA07.2020
High School Diploma -
Belmont City College
WA10.2018
Certificate III in Tourism
Belmont City College
WA02.2017
Certificate I in Hospitality
Belmont City College
10.2016
Skills
- Reliable and Motivated
- Adaptability
- Natural Team Player
- Communicate Clearly
- Empathy And Patience
- Critical Thinking
- Initiative
- Attention To Detail
Timeline
Cabin Crew Member
QantasLink
04.2022 - Current
Customer Service Representative
Kmart
01.2020 - 11.2021
Hospitality Worker
Restaurant
02.2015 - 04.2022
Receptionist
VD Lounge Bar
2021 - 2022
Certificate III In Aviation
South Metropolitan Tafe
High School Diploma -
Belmont City College
Certificate III in Tourism
Belmont City College
Certificate I in Hospitality
Belmont City College
Similar Profiles
Andrew McDonaldAndrew McDonald
Licenced Aircraft Maintenance Engineer at QantasLinkLicenced Aircraft Maintenance Engineer at QantasLink
Mark WeisMark Weis
Training Captain at QantaslinkTraining Captain at Qantaslink
NAOMI MCDONALDNAOMI MCDONALD
Cabin Crew at QantasLinkCabin Crew at QantasLink
Caitlyn DauntCaitlyn Daunt
Cabin Crew at QantaslinkCabin Crew at Qantaslink
Chujuan Wu (Sophia)Chujuan Wu (Sophia)
Fifo Utility Worker at CiveoFifo Utility Worker at Civeo