Summary
Overview
Work History
Education
Skills
References
Hobbies and Interests
Timeline
Generic

Estelle Psarras

Caringbah South,NSW

Summary

Accomplished professional with over 10 years of management and administrative experience, delivering exceptional customer service. Demonstrated expertise in reservations and receptionist roles. Known for strategic and lateral thinking, consistently contributing to operational excellence and client satisfaction in dynamic industries.

Overview

19
19
years of professional experience

Work History

Receptionist / Admin

Beauty Point Retirement Resort
07.2021 - Current
  • Customer service for elderly residents, assisting in information gathering, helping with issues and providing a contact point for support in achieving their daily goals
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Compiling monthly invoices for distribution to customers
  • Data entry of services used by customers within the monthly billing period.

Receptionist / Admin

Cuzeno Builders & Developers Pty Ltd
07.2021 - Current
  • Increased resident satisfaction by promptly addressing maintenance issues and providing exceptional customer service.
  • First point of contact and scheduler for construction warranty repairs
  • Implemented preventative maintenance programs, reducing repair costs over time while preserving the integrity of each property's infrastructure.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Conducted in-depth comparative analysis of products across various brands and retailers, scrutinising pricing, features, and customer reviews to provide valuable insights for strategic decision-making.
  • Asset Management.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.

Reservations team leader

DriveAway
02.2017 - 07.2021
  • Managing a team of 35-40.
  • Arranging staff in a rotating roster ensuring all shifts are covered.
  • Daily Excel reporting.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • International correspondence with other teams and suppliers.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Identified issues, analysed information and provided solutions to problems.
  • Addressed unforeseen challenges during trips by coordinating alternative arrangements or providing support as needed.
  • Provide suitable outcomes for all complaints.
  • Provide feedback and further training where necessary.
  • Complete reporting for higher management.
  • Monitor staff performance.
  • Deliver staff performance reviews (Bi-Annually).
  • Approve staff leave requirements.
  • Report directly to Managing Director and Operations Manager.
  • Assisting other departments when requested.
  • Vast experience using Kronos at supervisor level.

Confirmations

DriveAway
07.2013 - 02.2017
  • Assist Team Leaders when requested
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Handling unforeseen problems
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Confirm all reservations
  • Use of external supplier booking engines and websites
  • Run and action reports hourly and daily, and action email inboxes.
  • Proven ability to learn quickly and adapt to new situations.

Reservations

DriveAway
07.2011 - 07.2013
  • Enhanced customer satisfaction by efficiently managing and processing reservation requests.
  • Provided customers with information about availability and pricing.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.

Café Assistant

Café Cazu
01.2011 - 07.2011
  • Preparation of foods and serving food and beverages
  • Carried out customers’ food and beverage orders
  • Cash handling and balancing of monies at open / close
  • Aware of Occupational, Health & Safety regulations
  • Aware of hygiene & food safety handling practices within the workplace
  • Cleaning of equipment, service and preparation areas
  • Demonstrated ability to work as a team member in a busy and unpredictable working industry
  • Proven competency in providing back up support to all other café employees.

Business Support

KRH Constructions
08.2010 - 01.2011
  • Coordinate quotes and meetings
  • Conduct reports
  • Schedule maintenance for plant and vehicles
  • Order materials and supplies
  • Direct contact with contractors
  • Contact customers on scheduled work updates.

Crew Member

McDonald’s Family Restaurants
01.2008 - 08.2010
  • Demonstrated strong customer service
  • Adhering to McDonald’s Practices and Ethos policy
  • Proven competency in providing all round assistance to crew members, team crew leaders and managers
  • Demonstrated delivery of fast and friendly food service in a timely manner
  • Cleaning of work and station areas and restaurant tables
  • Understanding of McDonald’s Policy and Procedures
  • Following all food safety, sanitation hygiene requirements and practices.

Retail sales assistant

Little Giggles
04.2005 - 01.2008
  • High level of communication with customers
  • Usage of operating cash registers, accepting electronic payments and preparation of sales invoices for customers
  • Cash handling and balance of monies at close
  • Assisting the manager with merchandising.

Education

Skills

  • Microsoft Word
  • Microsoft Excel
  • Microsoft Outlook
  • Attache'
  • CHAOS (DriveAway’s internal system)
  • Wizard (Avis’ internal system)
  • Greenway (Europcar’s internal system)

References

  • Cuzeno Builders & Developers / Beauty Point Retirement Resort, Manager, Lisa Papahristos
  • DriveAway, Reservations Manager, Romina Turini
  • KRH Constructions, Owner, Kane Helmers, 0408 281 850
  • Little Giggles, Owner, Pepi Zahariadis, 0419 229 337

Hobbies and Interests

  • Fitness
  • Reading
  • Soccer

Timeline

Receptionist / Admin

Beauty Point Retirement Resort
07.2021 - Current

Receptionist / Admin

Cuzeno Builders & Developers Pty Ltd
07.2021 - Current

Reservations team leader

DriveAway
02.2017 - 07.2021

Confirmations

DriveAway
07.2013 - 02.2017

Reservations

DriveAway
07.2011 - 07.2013

Café Assistant

Café Cazu
01.2011 - 07.2011

Business Support

KRH Constructions
08.2010 - 01.2011

Crew Member

McDonald’s Family Restaurants
01.2008 - 08.2010

Retail sales assistant

Little Giggles
04.2005 - 01.2008

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Estelle Psarras