Estelle Clee
Melbourne,VIC
Summary
I am a driven Sales Manager of multiple team members with 8+ years of experience in management capacity and strong competitive sales drive, adaptability and perseverance. Well-honed listening skills and problem-solving attitude to uncover needs and overcome objections to close sales and achieve goals within multiple assigned areas. Successfully motivate and develop a sales team in results-driven and customer-focused environments with positive attitude towards achievement.
Overview
16
16
years of professional experience
Work History
Area Sales Manager
Kitchen Group
01.2018 - Current
- Achieved National Area sales Manager of the year for 2 consecutive financial years (21,22 and 22,23) .
- Achieved $4.5 million in sales with my team for last financial year.
- Achieved $4.3 million in sales in the previous financial year.
- Generated extra 10% of sales annually through contacting unsold customers and negotiating sales.
- Managed a team of 8 to 10 sales representatives to achieved weekly, monthly and quarterly sales target.
- Achieving a conversion rate of 1:3 per sale representative to reach KPI.
- Accompanied sales reps in field for ride-along to teach, observe and work one-on-one.
- Helped team stay productive and focused on higher-value tasks to improve sales efficiency.
- Recruited, interviewed and hired employees .
- Worked diligently to resolve unique and recurring complaints.
- Established strong relationships with deferent departments of the company to resolve potential issues.
- Built lasting relationships with clients through outstanding customer service interactions.
Sales /Interior Designer
Kitchen Group
06.2013 - 10.2015
- Determined personalized needs, tastes and design preferences through thorough client consultations.
- Illustrated visual concepts during client presentations through detailed plans and sketches.
- Designed floor plans, elevations, 3D perspective views, and material boards for review and presentation.
- Developed key client relationships, providing design solutions that met needs and budgets without compromising quality or design intent.
- Oversaw installation of finishes, furniture and other design elements to control final product.
- Collaborated with contractors and suppliers for smooth execution of design plans.
- Presented design proposals to clients to establish clear project expectations and goals.
- Utilized computer-aided design (CAD) software to create plans and mockups of room layouts.
Restaurant Manager
ICEBIRG
09.2011 - 05.2013
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Reconciled cash and credit card transactions to maintain accurate records.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Correctly calculated inventory and ordered appropriate supplies.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
Restaurant Manager
Corrigan Restaurant Group
10.2007 - 12.2010
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Supervised server staff and simultaneously served personal section of tables.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Managed food resources, memorized orders, and coordinated customer service.
Education
Certificate IV And Diploma in Interior Design - Residential And Commercial Design
Sydney Design School
Sydney, NSW12.2012
Diploma in Account And Business Management - Account And Business
Orgeval Business School
Paris, France06.2007
Skills
- KPI Tracking
- Sales Tracking
- Sales Processes
- Operations Management
- Schedule Coordination
- Time Management
- Sales Team Supervision
- Sales Training
- Performance Evaluations
- New Hire Onboarding
- Staff Training and Development
- Customer Service
- Customer Complaint Resolution
- Contract Negotiation
- Contract Review
- Lead Qualification
- Aftermarket Sales
- Customer Billing
- First Aide Officer
Languages
French
Native or Bilingual
English
Full Professional
Additional Information
Referees :
Meredith McEvoy, Sales Manager Kitchen group: 0435856676
Erika Hermez, Customer liaison officer : Kitchen Group: 0432269769
Timeline
Area Sales Manager
Kitchen Group
01.2018 - Current
Sales /Interior Designer
Kitchen Group
06.2013 - 10.2015
Restaurant Manager
ICEBIRG
09.2011 - 05.2013
Restaurant Manager
Corrigan Restaurant Group
10.2007 - 12.2010
Certificate IV And Diploma in Interior Design - Residential And Commercial Design
Sydney Design School
Diploma in Account And Business Management - Account And Business
Orgeval Business School
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