Estelle Martens

• Packaged purchased items for easy transport by customers.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Assisted with customer requests and answered questions to improve satisfaction.
• Organized store by returning merchandise to proper areas and restocked displays.
• Provided customers with detailed information about available services and products in bakery.
• Restocked shelves when necessary throughout the day.
• Maintained cleanliness of the bakery area, including counters and displays.
• Opened and closed cash registers by counting money, separating charge slips and balancing drawers.

At the shop :

• Assisted team members with maintaining orderly and clean workspaces.
• Replenish the store
• Cashing customers
• Show new promotions
• Cleaning the store
• Preparing sandwiches

At the restaurant :

• Explained menu options to guests, offered suggestions and took orders for food and beverages.
• Responded to customer inquiries about menu items or services offered by the restaurant.
• Garnished dishes and beverages to serve visually appealing menu items.
• Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
• Delivered beverages, appetizers, entrees, and desserts to guests in an efficient manner.
• Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
• Cleaned tables and chairs to prepare dining area for next customers.

• Establishment of the shop, shelving and patio every day.
• Managed the service and the schedule.
• Following food safety and hygiene protocols to prevent foodborne illness
• Cleaning and maintaining dining areas and equipment, including dishes, glassware, utensils and machinery.
• Inventory shortages, restocking and order the product.
• Working collaboratively with other staff members to ensure a smooth and successful service.
• Prepared, transformed raw product into consumable product and cook (pizza) in front of the clients.
• Processed payments from customers, including cash and credit card transactions.
• Greets customers, provided menus and answered any questions they had.
• Training of any new student or employers.
• Make the accounts of the cash register and take note of the profits of the day.