ESTELLE MONAEI
Banyo,QLD
Summary
Highly motivated and results-driven professional with a proven track record in sales and customer service. Strong ability to build and maintain relationships with clients, resulting in increased sales and customer satisfaction. Skilled in identifying customer needs and providing tailored solutions to meet their requirements. Demonstrates excellent communication and interpersonal skills, combined with a proactive approach to problem-solving. Dedicated team player who thrives in a fast-paced environment and consistently exceeds targets.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Contractor
APS
Brisbane, QLD
08.2024 - Current
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Coordinated timely delivery of materials and resources to job sites, preventing delays in project timelines.
- Consulted with customers to assess needs and propose optimal solutions.
- Collected, arranged, and input information into database system.
Customer Service Representative
APS
Brisbane, QLD
08.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Childcare Educator/Assistant
Avenues Early Centre Norman Park
Brisbane , Qld
09.2021 - Current
- Educated students in foundational concepts such as shapes, numbers and letters.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Communicated with parents and other staff about student progress.
- Instructed students on interpersonal skills and basic emotional communication.
- Applied play-based strategies to provide diverse approaches to learning.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Implemented developmentally and culturally appropriate curriculum for children, creating positive and safe classroom environments.
Barista
Fast, Confi, Barista, Pam's Café 88 | Nudgee Beach
Brisbane, Qld
02.2017 - 11.2019
- Reliable and punctual worker, proven willingness and motivated to take on any task to support team and help business succeed.
- Offers strong communication and teamwork abilities and understands the work requires to spend all the working time on feet and fast paced.
- Time management Communication Team Work Problem Solving Perseverance & Motivation Ability to work under pressure and fast paced, Helped support team goals by assisting with cleaning tasks, customer needs, and supply replenishment.
- Met upsell goals by promoting high-profit items to every customer.
- Served more than 15 to 30 customers per hour during busy periods, maintaining high satisfaction with upbeat and knowledgeable assistance.
- Minimized drawer errors by accurately documenting orders and processing payments.
- Reduced equipment downtime by promptly reporting any maintenance issues to management.
- Welcomed guests with friendly smiles and positive attitude.
- Cleaned and sanitized work areas, utensils, and equipment.
- Supported team productivity by restocking supplies and completing checklists during slow periods.
- Kept line moving with efficient order taking and payment processing.
- Maintained presentable front counter with frequent cleaning and organizing.
- Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees, or teas.
- Took customer orders and conveyed them to other employees for preparation.
Kitchen Hand
Red Rooster
Brisbane, Qld
04.2015 - 06.2016
- Supported kitchen team members with efficient ingredient preparation and supply restocking.
- Enforced proper food handling requirements by monitoring and recording food temperatures.
- Adhered to OSHA regulations and safety protocols for safe handling and use of workplace chemicals.
- Prepared pots, pans, and utensils for use by sanitizing in three-compartment sink.
Education
VET - undefined
Earnshaw State College
Brisbane, Qld2017
Certificate II in Sports - undefined
Completed Skills for Work & Vocational Pathways. Certificate II in Community Coaching - undefined
Tafè
Brisbane, QueenslandCertificate II in Tourism - undefined
Tafé
QueenslandSkills
- Childcare
- Childcare protocol knowledge
- Special-needs childcare
- First Aid/CPR
- Data Entry
- Childcare needs
- Conflict Resolution
- Attention to Detail
- Childcare center operations
- Childcare experience
- Decision Making
Accomplishments
- Supervised groups of up to 40 children from three months to 5 years of age.
- Assisting classroom of 20 children ages 2 to 5, maintaining a safe, nurturing environment.
Additional Information
REFEREES
- Glendon - Manager/Branch Owner (Red Rooster)
Ph: 0458131910
- Brenthon - Kitchen Hand (Red Rooster)
Ph: 0478956421
- Maddison - Assistant Educator (Avenues Early Learning Center)
Ph: 0481 369 649
- Shayla Beattie - Supervisor (Pam’s Café 88)
Ph: 0466328053
- Christina - TL (Australia Post Call Centre) Current
Ph: 0411 690 117
Email: tinaonosai777@gmail.com
Timeline
Contractor
APS
08.2024 - Current
Customer Service Representative
APS
08.2024 - Current
Childcare Educator/Assistant
Avenues Early Centre Norman Park
09.2021 - Current
Barista
Fast, Confi, Barista, Pam's Café 88 | Nudgee Beach
02.2017 - 11.2019
Kitchen Hand
Red Rooster
04.2015 - 06.2016
VET - undefined
Earnshaw State College
Certificate II in Sports - undefined
Completed Skills for Work & Vocational Pathways. Certificate II in Community Coaching - undefined
Tafè
Certificate II in Tourism - undefined
Tafé