Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Estelle Power

Glenwood,New South Wales

Summary

Results-orientated and self motivated, adaptable, reliable worker, striving for the best. Experienced in effectively managing interpersonal dynamics and resolving challenging situations. Proven track record of quickly acclimating to new environments and embracing challenges with a positive attitude.

Demonstrated proficiency in retail, sales and leadership, driven by a passion for broadening my experience and contributing various aspects of business.

Overview

18
18
years of professional experience

Work History

Retail Store Supervisor

Specsavers
01.2019 - Current
  • Leadership: Ability to lead and motivate team to achieve sales targets, KPIS, and deliver excellent customer service while managing a team of up to 6 people.
  • Communication: Effective communication with team members, management, and customers to ensure smooth operations and customer satisfaction
  • Retail Operations: Understanding of retail processes, including inventory management, merchandising and cash handling
  • Product knowledge: Familiarity with Products and services offered by Specsavers to assist customers in making informed purchasing decisions
  • Problem solving: Ability to quickly address challenges that arise at Specsavers such as staffing issues, technical difficulties and customer complaints
  • Sales skills: Driving sales through effective upselling techniques, product demonstrations and promotions
  • Adaptability: Being able to adapt to changes and procedures, products or customer demands to meet evolving business needs
  • Team Work: Collaborating with colleagues and having a can do positive attitude to achieve goals.

Optical Sales Assistance

Specsavers
01.2017 - 01.2019
  • Communication: Effective communication with team members, management, and customers to ensure smooth operations and customer satisfaction
  • Retail Operations: Understanding of retail processes, including inventory management, merchandising and cash handling
  • Product knowledge: Familiarity with Products and services offered by Specsavers to assist customers in making informed purchasing decisions
  • Problem solving: Ability to quickly address challenges that arise at Specsavers such as staffing issues, technical difficulties and customer complaints
  • Sales skills: Driving sales through effective upselling techniques, product demonstrations and promotions
  • Adaptability: Being able to adapt to changes and procedures, products or customer demands to meet evolving business needs
  • Team Work: Collaborating with colleagues, store supervisors, and other team members to ensure smooth operations and provide support to customers
  • Team work: Collaborating with colleagues and having a can do positive attitude to achieve goals.
  • Confidentiality: Maintaining patient confidentiality and adhering to privacy regulations when handling sensitive information such as medical records and prescription details
  • Organization: Managing multiple tasks efficiently, including scheduling appointments,, maintaining inventory, and keeping the workspace clean and organized.

Optical Sales Assistance

Specsavers
01.2016 - 01.2017
  • Communication: Effective communication with team members, management, and customers to ensure smooth operations and customer satisfaction
  • Retail Operations: Understanding of retail processes, including inventory management, merchandising and cash handling
  • Product knowledge: Familiarity with Products and services offered by Specsavers to assist customers in making informed purchasing decisions
  • Problem solving: Ability to quickly address challenges that arise at Specsavers such as staffing issues, technical difficulties and customer complaints
  • Sales skills: Driving sales through effective upselling techniques, product demonstrations and promotions
  • Adaptability: Being able to adapt to changes and procedures, products or customer demands to meet evolving business needs
  • Team Work: Collaborating with colleagues, store supervisors, and other team members to ensure smooth operations and provide support to customers
  • Team work: Collaborating with colleagues and having a can do positive attitude to achieve goals.
  • Confidentiality: Maintaining patient confidentiality and adhering to privacy regulations when handling sensitive information such as medical records and prescription details
  • Organization: Managing multiple tasks efficiently, including scheduling appointments,, maintaining inventory, and keeping the workspace clean and organized.

Team Leader With 2IC Experience

Reject Shop
01.2011 - 01.2015
  • Leadership: Ability to inspire, motivate, and guide team members to achieve goals.
  • Retail Operations: Experience in managing various retail operations, including inventory management, cash handling and store opening/ closing procedures.
  • Customer Service Excellence: Ability to provide exceptional customer service by assisting customers with inquiries, resolving issues and ensuring a positive shopping experience
  • Organizational skills: Proficient in managing multiple tasks, prioritizing responsibilities, and ensuring efficient store operations to meet business objectives.

Head Cashier

Joe's Meat Market
01.2006 - 01.2009
  • Cash handling: Proficient in processing cash and card transactions.
  • Product Knowledge: Familiarity with a wide range of meat products, cuts, and preparation methods, enabling assistance to customers sin making purchasing decisions
  • Point-of-sale (POS) Systems:
  • Experienced in operating POS systems to ring up sales and generate receipts
  • Time Management: Efficiently managing time and priorities to handle customer transactions promptly while maintains a clean and organized checkout area

Education

Double Diploma - Social Media Marketing,Marketing And Communication

Australian College of Adult Learning
Online
04.2025

Completed Certificate III in Retail Operations -

01.2014

Completed Year 10 School Certificate -

Kingswood High School
Kingswood, NSW
12.2008

Skills

  • Communication
  • Money Handling
  • Team Work
  • Management
  • Managing Assistant
  • Multitasking
  • Inventory count
  • Merchandising
  • Packing Shelves
  • Sales
  • Time management
  • Attention to detail
  • Problem solving
  • Leadership
  • Organization

References

  • Glenn Radford, Store Director, Specsavers, Macquarie Centre, Macquarie Park, NSW, 0414868406


Timeline

Retail Store Supervisor

Specsavers
01.2019 - Current

Optical Sales Assistance

Specsavers
01.2017 - 01.2019

Optical Sales Assistance

Specsavers
01.2016 - 01.2017

Team Leader With 2IC Experience

Reject Shop
01.2011 - 01.2015

Head Cashier

Joe's Meat Market
01.2006 - 01.2009

Double Diploma - Social Media Marketing,Marketing And Communication

Australian College of Adult Learning

Completed Certificate III in Retail Operations -

Completed Year 10 School Certificate -

Kingswood High School

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Estelle Power