- Video Gaming
- I like working with my hands and fixing things
- Growing herbs, vegetables, or fruits in home gardens
- Music
Estelle Smith
Brisbane,Australia
Summary
Service professional with focus on high standards and results. Brings valuable experience in handling customer inquiries and ensuring service excellence. Known for strong team collaboration and adaptability to changing needs, with proficient skills in customer communication and conflict resolution.
Knowledgeable and dedicated customer service professional with extensive experience in customer service/ hospitality industry. Solid team player with outgoing, positive demeanour and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Service Agent
TSA Group - With Telstra and NRMA Insurance
01.2024 - Current
- Demonstrated adaptability by quickly learning new systems, tools, and procedures as needed for optimal performance.
- Utilized strong communication skills to effectively address customer concerns and provide solutions that met their needs.
- Handled challenging situations calmly and professionally, finding effective solutions under pressure without compromising quality of service delivery.
- Assisted clients with inquiries, resolving issues promptly and professionally for improved client relations.
- Assisted in training new team members on company policies, procedures, and best practices for successful integration into the team.
- Upheld company reputation by adhering to strict guidelines regarding privacy protection when handling sensitive client information.
- Managed high call volumes while maintaining excellent customer service standards for prompt issue resolution.
Commis Chef
RNA Showgrounds
05.2023 - Current
- Rotated through all prep stations to learn different techniques.
- Maintained a safe working environment by adhering to established safety protocols and promptly addressing potential hazards as they arose.
- Increased productivity by effectively prioritizing tasks according to urgency or complexity during high-pressure situations.
- Assisted in training new staff members on kitchen procedures and best practices, fostering a supportive team environment.
Commis Chef
Cafe Gia
05.2023 - Current
- All rounder
- Cafe dining
- Menue and recipe planning
Commis Chef
BlackBird Bar and Grill
12.2022 - 05.2023
- All rounder
- Fine dining and functions
Commis Chef
City Winery
03.2022 - 12.2022
- Contributed to a well-organized and efficient kitchen by maintaining clean workstations and following sanitation guidelines.
- Supported timely service by preparing ingredients for multiple dishes simultaneously, ensuring all components were ready for plating.
- Streamlined food preparation processes with proper mise en place, reducing waste and optimizing kitchen efficiency.
- Developed strong multitasking abilities by managing multiple cooking stations during peak hours, ensuring consistent quality output.
Commis Chef
Skyrings
10.2021 - 03.2022
- Contributed to a well-organized and efficient kitchen by maintaining clean workstations and following sanitation guidelines.
- Gained comprehensive knowledge of various cooking techniques through hands-on experience and ongoing professional development opportunities.
- Enhanced flavor profiles of traditional dishes by experimenting with fresh, locally-sourced ingredients.
Junior Sous
Governors lodge
05.2021 - 08.2021
- Prepped daily menu items to quickly deliver upon request.
- Maintained inventory records and updated ordering systems regularly to ensure adequate stock levels based on anticipated demand.
- Consistently met high standards of quality control by conducting thorough taste tests before serving each dish to customers.
- Evaluated employee performance and provided constructive feedback to support ongoing development within the team.
Sous Chef with extra responsibilities
Market Cart
05.2019 - 03.2020
- Managed food preparation tasks during high-volume service periods, ensuring all orders were executed in a timely manner without sacrificing quality or presentation standards.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Collaborated with executive chef to develop innovative menu items, leading to increased guest return rates and positive reviews.
- Planned and directed high-volume food preparation in fast-paced environment.
- Managed inventory levels effectively, resulting in reduced food waste and cost savings for the establishment.
Apprentice & Commis Chef
Wine Barrel
02.2018 - 05.2019
- Demonstrated eagerness to learn by asking questions and seeking clarification when necessary.
- Worked under guidance of experienced professionals to learn trade best practices and techniques.
- Enhanced practical skills by assisting experienced professionals in various tasks.
Apprentice Chef
Honey Eater
12.2016 - 08.2017
- Participated in staff training sessions to learn new culinary techniques, elevating the overall skill set within the kitchen team.
- Continuously expanded culinary knowledge by attending industry events and workshops, staying informed of the latest trends in food preparation and presentation.
- Acquired knowledge of diverse cooking methods including grilling, baking, frying, sautéing and steaming to produce high-quality dishes efficiently.
- Displayed strong attention to detail by consistently plating dishes according to established specifications in an aesthetically pleasing manner.
Apprentice Chef
Arundel Tavern
03.2016 - 12.2016
- Maintained well-organized mise en place to keep work consistent.
- Contributed to a supportive team atmosphere by assisting fellow team members during peak service hours when needed.
Apprentice Chef
Terrace of Melany
02.2015 - 03.2016
- Set up food stations by following chef's orders.
- Displayed adaptability by quickly learning new menu items as they were introduced into the rotation.
- Stock management
Education
Certificate III - Commercial Cookery
Icon Training Institute
01.2019
Certificate III - Hospitality
Academy Hospitality Australia
01.2015
Certificate II - Information Digital Media and Technology
Beerwah State High School
01.2014
Certificate I - Construction
Beerwah state high school
01.2014
Queensland Certificate of Education - Senior Secondary Certificate of Education
Queensland Curriculum And Assessment Authority
01.2014
Skills
- Multitasking
- Reliability
- Troubleshooting skills
- Computer Literacy
- Time management abilities
- Communication Skills
- Strong organizational skills
- Excellent teamwork
- Works well independently
- Honest and ethical
- Adaptable
Certification
- Hospitality - Responsible Service of Alcohol - QLD
- Hospitality - Responsible Conduct of Gambling - QLD
- Building & Construction - White Card - QLD
- CPR for life - Beerwah State High - QLD
References
- Brent Allen, Personal reference, 0497409526
- Monica Ramsey, Market Cart, 0416512649
Interests
Timeline
Service Agent
TSA Group - With Telstra and NRMA Insurance
01.2024 - Current
Commis Chef
RNA Showgrounds
05.2023 - Current
Commis Chef
Cafe Gia
05.2023 - Current
Commis Chef
BlackBird Bar and Grill
12.2022 - 05.2023
Commis Chef
City Winery
03.2022 - 12.2022
Commis Chef
Skyrings
10.2021 - 03.2022
Junior Sous
Governors lodge
05.2021 - 08.2021
Sous Chef with extra responsibilities
Market Cart
05.2019 - 03.2020
Apprentice & Commis Chef
Wine Barrel
02.2018 - 05.2019
Apprentice Chef
Honey Eater
12.2016 - 08.2017
Apprentice Chef
Arundel Tavern
03.2016 - 12.2016
Apprentice Chef
Terrace of Melany
02.2015 - 03.2016
Certificate I - Construction
Beerwah state high school
Certificate III - Commercial Cookery
Icon Training Institute
Certificate III - Hospitality
Academy Hospitality Australia
Certificate II - Information Digital Media and Technology
Beerwah State High School
Queensland Certificate of Education - Senior Secondary Certificate of Education
Queensland Curriculum And Assessment Authority
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