Summary
Overview
Work History
Education
Skills
Timeline
Generic

Estelle Theodore

Donnybrook,VIC

Summary

Self-motivated, mature professional with formal education and certifications in Patisserie and Hospitality, including hands-on experience in customer service Qualified Baker and Pastry Chef: Skilled in production of professional gateaux, pastries, and restaurant desserts. Trained in techniques to create superior products to meet high quality standards required by hotels, restaurants, and boutique patisseries. Customer Service and Sales: Experience communicating with customers to present products and deliver top-quality service. Outgoing and friendly, with a positive attitude and excellent communication skills. Key Strengths: Finely tuned organisational and time management skills, with the proven ability to function effectively in team-oriented, fast-paced environments. Flexible and reliable; immediately available for any schedule and shift. Eager to expand my knowledge and build a career.

Overview

5
5
years of professional experience

Work History

Retail Sales Assistant

Taking Shape
Melbourne, Vic
08.2023 - 02.2024
  • Greeted customers and provided excellent customer service.
  • Assisted customers with product selection to meet their needs.
  • Operated the cash register, accepted payment, and issued receipts.
  • Maintained an organized and clean store environment.
  • Stocked shelves with merchandise according to company guidelines.
  • Assisted in setting up displays for promotional items.
  • Answered questions from customers about products and services.
  • Processed returns and exchanges of merchandise promptly and efficiently.
  • Informed customers of current sales promotions and discounts.
  • Demonstrated knowledge of store policies regarding payments, returns, and exchanges.
  • Performed weekly cleaning duties such as dusting, mopping, vacuuming.
  • Adhered to all safety policies and regulations at all times.
  • Conducted regular price checks throughout the day to ensure accuracy.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Managed cash register operations using POS system and processed sales and returns.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Employed strong relationship-building skills and consistent follow-through in every aspect of work to improve customer satisfaction.
  • Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.

Customer Service Officer

TSA Group
Melbourne , Vic
03.2022 - 08.2023
  • Provided customer service in a courteous and professional manner.
  • Answered customer inquiries via telephone, email and face-to-face contact.
  • Resolved customer issues in an efficient and timely manner.
  • Maintained accurate records of customer interactions and transactions.
  • Identified potential opportunities to upsell products or services to customers.
  • Performed follow-up calls to ensure customer satisfaction with product and service delivery.
  • Handled escalated customer complaints and disputes in a professional manner.
  • have knowledge of working with a crm

Customer Serivce Representive

Oracle Cms
Spencer St, VIC
10.2019 - 01.2022
  • Collaborated with [department or management] to achieve [result].
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Worked with [Type] customers to understand needs and provide excellent service.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.

Cake Decorator

The Birthday Cake Shop
Camberwell, VIC
12.2018 - 02.2019
  • Precisely arranged display cases throughout workday to highlight finished products.
  • Managed material inventory and ordered new materials when needed.
  • Disposed of damaged and expired goods to uphold safety standards and provide fresh products.
  • Carefully sculpted figurines, decorations and floral designs using fondant icing and hardened sugar.
  • Recorded and maintained accurate supplies lists for clients' projects.

Front, House Staff

WILLIAM ANGLISS INSTITUTE, MELBOURNE PARKVIEW HOTEL
01.2016
  • Gained real-world experience in all aspects of FOH service including table, bar, and beverage service, and cashiering
  • Front-of

Education

VCAL -

2016

Hospitality Certificate II -

William Angelus Institute of Tafe
Melbourne, VIC
2016

Certificate IV - Patisserie (2018 -

WILLIAM ANGLISS INSTITUTE OF HOSPITALITY AND TOURISM

VET Certificate II in Hospitality Units 1-4, Responsible Services of Alcohol, & Melbourne Barista Course Food and Beverage Certificate -

ST. ALOYSIUS COLLEGE

Certificate of Excellence in VCAL Literacy -

Path Internship

Skills

  • Upselling Products and Services
  • Understanding Customer Needs
  • Customer Retention Strategies
  • Creative Problem Solving
  • Verbal and Written Communication
  • Responding to Difficult Customers
  • Efficient and Detail-Oriented
  • Building Customer Trust and Loyalty
  • Order and Refund Processing
  • Upbeat and Positive Personality
  • Multitasking and Prioritization
  • Patient and Empathetic
  • Time Management
  • Proactive Self-Starter
  • Inbound and Outbound Calling

Timeline

Retail Sales Assistant

Taking Shape
08.2023 - 02.2024

Customer Service Officer

TSA Group
03.2022 - 08.2023

Customer Serivce Representive

Oracle Cms
10.2019 - 01.2022

Cake Decorator

The Birthday Cake Shop
12.2018 - 02.2019

Front, House Staff

WILLIAM ANGLISS INSTITUTE, MELBOURNE PARKVIEW HOTEL
01.2016

VCAL -

Hospitality Certificate II -

William Angelus Institute of Tafe

Certificate IV - Patisserie (2018 -

WILLIAM ANGLISS INSTITUTE OF HOSPITALITY AND TOURISM

VET Certificate II in Hospitality Units 1-4, Responsible Services of Alcohol, & Melbourne Barista Course Food and Beverage Certificate -

ST. ALOYSIUS COLLEGE

Certificate of Excellence in VCAL Literacy -

Path Internship

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Estelle Theodore