Estelle Twigden
Glengowrie,SA
Summary
I am a Volunteer Coordinator at Flinders Medical Centre with extensive experience managing over 300 volunteers across multiple sites, including the Repat Health Precinct. Known for a positive attitude and a keen sense of humor, fostering an engaging and collaborative environment. Proven ability to streamline volunteer operations and enhance team performance while seeking to optimize work hours.
With a strong track record in managing daily operations and optimizing workflow efficiency. Proven expertise in team leadership and process enhancement, resulting in increased staff productivity. Successfully implemented policies that elevated organizational procedures while ensuring compliance. Dedicated to promoting professional development within teams to achieve consistent operational excellence. I also have experience in finance, invoicing, banking and some exposure to payroll. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management. Recognized for exemplary customer service and team collaboration with a strong work ethic.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Volunteer Co-ordinator
Volunteer Service for Flinders Medical Centre
Bedford Park, South Australia
02.2016 - Current
- Facilitated onboarding sessions to familiarize new volunteers with organizational goals and core principles.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Assigned tasks to team members while establishing priorities.
- Resolved volunteer conflicts to ensure a harmonious and efficient workspace.
- Executed regular assessments of established programs to pinpoint enhancement opportunities.
- Assessed departmental finances to deliver budget recommendations to managers.
- Maintained records of volunteering hours worked by each individual.
- Coordinated efforts with stakeholders for effective community programs.
- Participated in month-end finance processes handling banking and order change.
- Addressed spontaneous payment requests swiftly.
Customer Service Officer
Breastscreen
Adelaide, South Australia
07.2015 - 02.2016
- Maintained detailed records of customer interactions and transactions.
- Ensured compliance with applicable laws and regulations related to customer service activities.
- Booked appointments with radiologist.
- Resolved customer queries through telephone and email communications.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Customer Service Representative
AGL Energy
Adelaide, South Australia
03.2011 - 03.2015
- Provided solutions for billing errors through effective communication.
- Supported processing of hardship applications.
- Managed caller concerns to maintain satisfaction.
- Surpassed defined KPIs consistently.
Retail Worker
Kmart
Marion, South Australia
03.1997 - 10.2009
- Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
- Executed opening and closing of registers through accurate money counting procedures.
- Ensured shelves were stocked and organized efficiently during slow periods.
- Performed administrative tasks including report creation and sales record updates.
- Managed the process for repairing and replacing specialized orders.
Education
High School Diploma -
Underdale High School
AdelaideSkills
- Strategic Recruitment Planning
- Industry Networking
- Volunteer Management
- Proficient in Data Analytics
- Administrative Paperwork
- Opportunity identification
- File and records management
- Database management
- Relationship building
- Volunteer engagement
- Volunteer evaluations
- Volunteer orientation and onboarding
- Cash handling
- Database maintenance
- Phone etiquette
Certification
Copies of the items listed below are all available on request
- SAPOL Clearance
- Vulnerable Persons Clearance
- Working with Children Clearance
- Vaccination List
Referees
Megan Hirst - Director of Operations VollieCare
Mobile 0451 532 553
Justin Wharton - Executive Director VollieCare
Mobile 0468 777 935
Affiliations
- I enjoy spending time with my family and walking the dog
- watching terrible TV shows
Timeline
Volunteer Co-ordinator
Volunteer Service for Flinders Medical Centre
02.2016 - Current
Customer Service Officer
Breastscreen
07.2015 - 02.2016
Customer Service Representative
AGL Energy
03.2011 - 03.2015
Retail Worker
Kmart
03.1997 - 10.2009
Copies of the items listed below are all available on request
- SAPOL Clearance
- Vulnerable Persons Clearance
- Working with Children Clearance
- Vaccination List
High School Diploma -
Underdale High School
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